Product Operations Manager / Tech Consultant - zDirect (Marketplace)(w/m/d)

16 Oct 2021
24 Nov 2021
Zalando SE

As a Product Operations Manager in our Zalando Direct business unit, you will be part of our Product Operations team. This role is addressed to someone who held a similar position successfully for the past in similar commercial environments.

You will be mainly involved in the (1) hands-on analysis of technical issues and translating the outcome into improvement insights, (2) advising our external partners on technical aspects of API integration and finally (3) you will be providing internal consulting services during complex technical projects.

You will be the point of contact for our internal commercial teams and more importantly, you will be supporting the engineering teams of our brand partners (merchants). You will also get a chance to shape and improve our marketplace solutions by sharing your insights with several internal engineering and product teams.

You will handle the communication with multiple parties (tech and commercial) with the goal of taking tech developments to the next level.

To find out a bit more about our business unit overall, please visit our external page here.

  • Provide tech knowledge support and consulting with focus on various API integrations, data flows and tech processes
  • Investigate and conduct troubleshooting in the scope of brand integrations, article onboarding and order flows by using multiple systems, logs and SQL queries.
  • Provide actionable, data-driven insights to Technical Writers, Product and Engineering teams. Closely collaborate with them to ensure operational issues are factored into external documentation and product development plans.
  • Build trust and handle communication with product users by providing guidance, prioritising support requests and firmly setting expectations while maintaining a close and positive relationship.
  • Increase internal team efficiency by developing internal documentation.

  • Technical affinity, basic knowledge of Python (not a must but we do make use of it for both analysis and automation), REST API & JSON and hands-on, strong experience in writing SQL queries.
  • Analytical skills (eg. which data do we need to gather and further analyse to provide which insights?)
  • Strong project coordination and prioritisation skills. Ability to act with efficiency and confidence when exposed to senior stakeholders or time pressure.
  • Experience in improvement of systems and processes (knowledge of project management or process improvements methodologies - eg. SixSigma, Kaizen, lean, Agile).
  • Proven track record of experience in a similar role (in a commercial setting) of 5+ years. Exposure to e-commerce and / or marketplace would be a great advantage but not a must.
  • Proactive, positive attitude and a collaborative approach to problem solving.
  • Shape and champion an inclusive culture and diverse team environment
  • Excellent communication skills in English both verbal and written (German is a plus - but not required - as you will be working closely with Zalando's biggest brand partners).

  • Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal and fun guilds, knowledge sharing through talks, internal tech academy and blogs, product demos, parties and events
  • Competitive salary, employee share shop, training platform and training budget, free language courses (English / German), pension scheme, 40% Zalando shopping discount on most products from our catalogue, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, diverse online accessible sports and health offerings (such as an extensive Employee Assistance Program for you and your family members)
  • Extensive onboarding, mentoring and personal development opportunities and access to an international team of experts and a very diverse group of colleagues. We are proud of our diversity and it shows in our recently published report.
  • Sponsorship for VISAs, Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in selected locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, and business need.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

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