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Customer Service Associate

Employer
Hush
Location
Clapham Common, London (Greater)
Closing date
16 Nov 2021

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Function
Customer Service
Level
Entry Level / Assistant
Contract Type
Permanent
Hours
Full Time

Job Details

The Customer Service Associate role is key to making the hush customer experience a unique one. The Customer Service team prides itself on going that extra mile; dealing with practical issues and taking away any difficulties the customers may have.  This role is integral to the business, you are the voice of the customer and the first point of contact in the business.

Main Responsibilities and Accountabilities:

  • Offering an excellent standard of service over the phone and via email
  • Ensuring that customer queries are answered quickly and responded to within our agreed response times and recorded correctly
  • Completing operational procedures such as processing orders and refunds within the agreed times
  • Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience
  • Monitoring and answering customer reviews on the website
  • Escalate any serious issues to the assistant customer service manager and the customer service manager
  • Provide feedback from customers to the wider teams to promote continual improvement
  • Confidently communicate to the wider team openly and with clarity
  • Act as a champion for the voice of the customer
  • Assisting at our Sample sales

Requirements:

  • A passion for customer service and dealing with people
  • An enthusiastic and positive attitude with the willingness to learn
  • An approach that is results and achievement orientated to high standards
  • Great written and verbal communication
  • Excellent computer skills

This role is a great stepping stone into the fashion industry, gaining customer facing experience and with their knowledge of our hush customer many of our Customer Services team have later moved into other areas of the business including Buying, Merchandising and Marketing.

Company

Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.
 

 

 

Company info
Telephone
+4402076223725
Location
Maritime House, 111 Clapham Old Town
London
London
SW4 0JW
GB

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