Customer Service Associate

Clapham Common, London (Greater)
18 Oct 2021
16 Nov 2021
Customer Service
Contract Type
Full Time

The Customer Service Associate role is key to making the hush customer experience a unique one. The Customer Service team prides itself on going that extra mile; dealing with practical issues and taking away any difficulties the customers may have.  This role is integral to the business, you are the voice of the customer and the first point of contact in the business.

Main Responsibilities and Accountabilities:

  • Offering an excellent standard of service over the phone and via email
  • Ensuring that customer queries are answered quickly and responded to within our agreed response times and recorded correctly
  • Completing operational procedures such as processing orders and refunds within the agreed times
  • Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience
  • Monitoring and answering customer reviews on the website
  • Escalate any serious issues to the assistant customer service manager and the customer service manager
  • Provide feedback from customers to the wider teams to promote continual improvement
  • Confidently communicate to the wider team openly and with clarity
  • Act as a champion for the voice of the customer
  • Assisting at our Sample sales


  • A passion for customer service and dealing with people
  • An enthusiastic and positive attitude with the willingness to learn
  • An approach that is results and achievement orientated to high standards
  • Great written and verbal communication
  • Excellent computer skills

This role is a great stepping stone into the fashion industry, gaining customer facing experience and with their knowledge of our hush customer many of our Customer Services team have later moved into other areas of the business including Buying, Merchandising and Marketing.