Store Host - Regent Street

Recruiter
Burberry
Location
London, United Kingdom
Posted
18 Oct 2021
Closes
28 Oct 2021
Ref
149347-en_GB
Function
Retail
Level
Manager
INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are looking for a Store Host to join our Regent Street Flagship Store on a full-time basis.

Through your passion for service excellence and hospitality, you will be the first point of contact and a brand ambassador to all guests. Working closely with Department Managers, Store Management, Thomas's Cafe and other store functions, you will provide a seamless handover to VIP clients and walk-in customers.

Your knowledge, as well as your effective communication and presentation skills, will allow you to deliver Store Tours and give guidance to our clients in a confident and articulate manner.

You will be a positive, self-motivated and driven member of the team, who understands the importance of facilitating the customer journey successfully in our flagship store.

RESPONSIBILITIES

  • Welcome all clients to the Store displaying excellent customer service skills to reflect Burberry's luxury standards.
  • Elevate the in-store client experience by ensuring clients are offered refreshments, taxis and organising reservations for them where necessary
  • Give clear and accurate directions in order to ease the client shopping experience and efficiently handing over the client and sharing information to the relevant Client Advisors
  • Create excitement about our store by delivering both planned and ad hoc store tours
  • Connect daily with store teams to ensure a personalised experience for all appointment attending guests
  • Build relationships and peer knowledge in the area through weekly mystery shop observations


PERSONAL PROFILE

  • Previous experience in Luxury Retail or Hospitality customer-facing roles
  • Excellent written and verbal English. Additional conversational language skills are advantageous
  • Proven ability to drive and maintain exceptional customer service standards
  • Strong presentation skills are vital to this position
  • Organised, able to multi task and comfortable working in a fast paced environment


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

#LI-LT1

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||

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