Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops. As our journey continues, we're looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.
We are looking for a Store Manager to join our York team.
The job ensures that Jigsaw’s Stores are managed in line with company targets and policies.
The role guarantees that sales are maximised and costs are minimised whilst operational and commercial standards are exceeded.
The position ensures that highest levels of customer service are delivered via the recruitment, retention, coaching/training and performance management of retail staff members.
To effectively manage all areas of the store P&L to within allocated budget levels, ensuring Store profitability
To effect the Recruitment, retention, development, performance management and deployment of Retail Store staff
To motivate the store team to achieve sales targets and maximise efficiencies
Managing stock levels and making key decisions about stock control to minimise loss, ensure the accuracy of the stock file and availability all within coverage guidelines;
Analyse sales figures and forecast future sales volumes set appropriate staffing levels, stock holding levels and promotional activity in order to maximise profit
Make use of sales data to exploit merchandising and add on sales opportunities;
Ensure that promotions, sales and merchandising instructions are carried out to expected standards
Monitor levels of customer satisfaction ensuring the effective conclusion of any customer complaint escalating any more serious issues to the Regional Manager
To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security
To undertake any other reasonable duties identified by the Regional Manager
REQUIRED SKILLS & EXPERIENCE
The ability to inspire, motivate and lead a team
Excellent communication and 'people' skills
A strong commitment to customer service and maintaining excellent store standards
Decision-making ability and a sense of responsibility
The ability to understand and analyse sales figures
Planning and organisational skills