Private Client Stylist - FARFETCH

Location
BR São Paulo
Posted
19 Oct 2021
Closes
26 Oct 2021
Ref
db0146f7-ca07-42c4-b834-b11e5fdec49f
Function
Technology
Level
Manager
Hours
Full Time
About the department:

Together, our client-obsessed team create an unrivalled, personalised shopping experience in the

luxury fashion industry. We understand the international world of luxury fashion and lifestyle, and

use this to provide an elite service focussed on earning heart share of our clients.

One of our priorities is to increase the spending power of an existing client book along with engaging

new clients, while developing potential clients. We approach every opportunity with innovation and

develop loyalty through an understanding of personal style, lifestyle needs and brand/product

preferences.

About the role:

You will be responsible for cultivating and developing relationships with our most valuable clients to

ensure our individual sales and company commercial targets are exceeded, whilst contributing to

our growth and ambition to be the number one luxury fashion player. You'll develop a unique skillset

as you engage and drive customer loyalty through a variety of engagement and selling activities in

collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.

We need someone with strong client development skills, solid commercial acumen and a deep

knowledge of luxury fashion to play an instrumental part in driving the team to achieve their targets.

Experience of working with high profile clients in the luxury fashion industry is essential, combined

with a capability to develop strategies and action plans.

What you'll do:

You'll develop the Farfetch Private Client base (a portfolio of 100+ top clients) by nurturing

existing clients, reactivating lapsed clients, and developing personal relationships with new,

high-value prospects, to introduce them to the Farfetch Private Client service.

You'll maintain your client relationships to the standards required to enable achievement of

personal sales targets and related KPI's.

You'll create and send personalized communications to your clients, to inform them of new

products, designers and other Farfetch news that is relevant to their interests.

You'll organize and host client engagement activities (e.g. meals, events, styling

appointments, shopping experiences, etc.) within your assigned geographic region.

You'll work closely with the Private Client Manager on individual monthly, quarterly and

annual sales planning activities, tracking results against expectations on a weekly and

monthly basis, and identifying new business opportunities.

You'll manage individual client engagement and travel budgets, ensuring an effective impact

is achieved through all sales-related activities within the appropriate spend level

You'll support the Customer Service team to resolve Private Client issues when necessary.

You'll attend brand events as required to aid business development and act as a Farfetch

brand ambassador.

Who you are:

You'll have proven experience in fashion sales (ideally luxury), with a proven track record of

exceeding sales targets, with the drive and motivation to sustain this.

You'll have deep knowledge of current, international fashion trends, designers and products,

and a passion for styling.

You'll bring an existing strong client book, with an elite list of clients (totalling at least $4m).

You'll be able to understand and interpret analytics into recommendations.

You'll be resilient, with a problem solving and solutions focussed attitude, with a logical

approach to situations.

You'll have a proven ability to engage and build customer relations (clienteling).

You'll have excellent written and verbal communication etiquette in our English. A second

language is advantageous.

You'll be an excellent team player but also able to work on own initiative.

You'll be comfortable with ambiguity, adopting a flexible approach.

You'll be organized and able to meet deadlines.

You'll have strong computer literacy and an understanding of the digital world.

We are committed to equality of opportunity for all employees. Applications from individuals are

encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy

and maternity, race, religion or belief and marriage and civil partnerships.${description2}

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