Ecommerce Assistant

Job Title: Ecommerce Assistant  

Responsible to: Head of Ecommerce Operations

Overview 

The Cefinn ecommerce team is expanding and we are looking for a bright and personable individual to help run the day-to-day functioning of the website. The Ecommerce Assistant will be a crucial part of a small team and a dynamic, fast-growing company based in West London. The right candidate will develop with the role, enjoying exposure to different areas of the fashion industry and all the various functions of a growing online brand with opportunity to contribute directly to its success. 

Main Duties and Responsibilities

• Assisting the Ecommerce Manager in researching, preparing, and implementing marketing and development projects and campaigns including QA and testing
• Assist in the planning, briefing, and scheduling of all email and SMS campaigns
• Managing the preparation and upload of new products
• Managing the preparation and upload of assets and content to the website - preparing the website for all relevant marketing campaigns
• Weekly merchandising of the website and creation of relevant edits – informed by reporting on product sales, product page performance and returns
• Monitor the website’s performance, highlighting issues but also opportunities for improvements
• Communicating with warehouse manager and product team regarding stock and deliveries
• Working with customer service to understand the Cefinn customer so to encourage repeat purchases and to look for customer retention opportunities
• Ensure SEO guidelines are followed with all content uploads plus assist in the research and development of the SEO strategy
• Compile and provide weekly and monthly data on the website and customers
• Ad hoc reporting on website and product performance and customers
• Overflow point of contact for customer enquiries over phone and email, ensuring timely and accurate response and providing excellent customer service
• First point of escalation for the third-party warehouse to resolve any issues in the fulfilment of orders
• First point of escalation for issues with the OMS to ensure orders passing correctly from the website to warehouse for fulfilment

Candidate’s background

• Experience in ecommerce trading and the world of online retail, ideally small to medium business
• Exposure to/experience with CRM and email marketing
• Computer literate and confident working quickly with Microsoft Office, especially Excel
• Basic skills in Photoshop would be greatly beneficial
• Experience with Shopify and Klaviyo would be greatly beneficial
• Customer service background, whether in bricks and mortar or online, retail or service industry, would be greatly beneficial 

Key Personal Competencies/Skills 

We are a small team, so you must be proactive and willing to roll up your sleeves and get stuck in. We are looking for someone who:

• Has excellent written and verbal communication with a personable phone manner
• Is highly motivated, hardworking, flexible and comfortable with change 
• Highly accurate with a meticulous eye for detail
• Has excellent time-management skills with the ability to multi-task across projects
• A logical and analytical thinker
• Takes pride in their work and enjoys seeing tasks through to completion
• Is passionate about online trading and problem solving

Start date: Immediate