Payroll Administrator - Italian Speaking (6month FTC)

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

• Administer the E2E process of the T&A of our workforce in Italy.
• Ensure worked hours, absences, additional hours worked, etc. are correctly captured and entered into the T&A system.
• Deal directly with the in-country payroll provider for clarifications.
• Ensuring all employees are paid accurately and on time.
• To ensure timely and efficient day to day delivery and administration of Payroll services in Burberry.
• To ensure that agreed KPI's and SLA's are in met and deliver with a continuous improvement mind-set.
• This position requires a high percentage of incident resolution, problem-solving and technical skills using various diagnostic tools. In addition, inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction
• The Payroll Administrator will act as a first point of contact for any payroll administrative activities and will act as a support to the Advisors within the team
• The role will use process knowledge of payroll to directly resolve questions, problems and issues relating to customer satisfaction and service delivery
• Thinking associated with this role requires interpretation of well-defined procedures to resolve immediate problems impacting recruitment service delivery

RESPONSIBILITIES

Delivery

• Responsible for the accuracy of T&A information to the relevant in-country provider.
• Responsible for checking, processing T&A in payroll and sending payroll file to & from vendor payroll provider on payroll data including : hours worked, Overtime, absences (sickness, maternity) etc. for each employee to ensure that the employees are paid correctly and in a timely manner
• Responsible for mantaining the T&A system: new joiners and leavers, change in working hours and working schedule.
• Ensure all employees are paid accurately and on time.
• Communicating with and resolving employee issues.
• Resolving queries from employees.
• Liaise with the central finance team to process the payments to the different authorities
• Detailed understanding of Payroll processes and T&A impact on employees' salaries.
• Escalate issues and seek advice when faced with complex issues/problems
• Follows plan given by Payroll Lead
• Ensure process documents are followed and updated regularly
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system and deliver services to meet those metrics
• Acts as an advisor on routine enquiries where the answer is defined by a clear precedent or established procedures
• Typically an individual contributor directly responsible for the delivery of core operational or functional services.

Continuous Improvement

• Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
• Work closely with the Payroll Senior Officers and Manager to understand root causes and represent process procedures, practicalities and exceptions
• Implement continuous improvement initiatives per the roadmap defined by the management team and ensure initiatives meet agreed outputs and address customer feedback / improve customer satisfaction
• Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.

PERSONAL PROFILE

• Italian language or Spanish language to fluent level in speaking and writting
• Excellent working knowledge of Outlook, Word, Excel and PowerPoint. Knowledge of SAP HR module would be beneficial.
• Italian T&A System would be desirable
• Methodical and well organized.
• Able to manage competing demands on time.
• Ability to build rapport and trust
• Awareness of when to refer non-routine enquiries to more senior colleagues
• Develop a clear understanding of payroll processes and their application
• Identify trends and share recommendations for improvement with the team and Continuous Improvement Advisor
• Ability to deliver key messages to the end customer ensuring customer is satisfied with the response
• Excellent communication skills, both verbal and written with the ability to listen and connect with the ability to listen and connect with the customer

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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Posting Notes: United Kingdom || Not Applicable || Leeds || HR || EMEIA PAYROLL || n/a ||