Manager, Innovation & Technology

San Francisco, California, United States
20 Oct 2021
16 Nov 2021
About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About the Role

We are looking for an enthusiastic and highly-solution oriented Producer to be part of the Innovation & Technology team who will help drive best in class customer experience for the brand.
The Producer will a partner for Product Management and central Tech group initiatives, as well as internal brand-driven initiatives, A/B testing, and personalization. This is a critical role for the brand working across many different cross-functional teams and competing priorities.

What You'll Do

Key Responsibilities

·With a focus on site experience, responsiblefor delivering and executing feature and test launches for Gap flawlessly across in support of personalization, enhancements and testing.

·Ensures all projects are launched on time and meet project requirements; keeps team notified of progress and/or deviation from project schedule (deliverables, launch dates, resources, etc.).

·Collaborates withcrossfunctionalteam members and partners across the organization on enablement & execution against capabilities & resources.

·Manages pivots as needed to support the business in reaction to in-season performance.

·Proactively seeks out opportunities to learn more about business processes and systems.

·Uses knowledge to suggest new ideas and contribute to the testing and enhancement roadmap.Informs decision-making with passion for customer experience to ensure projects benefit our users.

·Partners with central Gap, Inc. teams and counterparts at other brands to exchange knowledge and learnings to enhance work within Gap brand.

·Works withbusiness leads to determine most effective processes to deliver testing and feature objectives.

·Partners with business teams toproductionalizesuccessful tests.

Who You Are

Key Experiences

·Bachelor's Degree or equivalent work experience.

·3 years of detailed task planning and execution experience in retail/ecommerce.

·Proficiency with organizational programs (OneDrive, SharePoint, Airtable, Optimizely).

·Understanding of ecommerce content management processes, including direct experience with email and site tools and technologies. Desire to learn new tools as needed.

·Experience in managing and communicating deliverables for multiple projects at any given time.

·Self-motivated, assertive and driven. Ability to work well independently and within a group setting while mindful of time-management and efficiencies.

·Superior ability to multi-task and track many moving parts.

·Possesses a strong sense of curiosity about technical capabilities and customer experience that is complemented by using critical thinking to connect the dots across changes and projects.

·Ability to influence and coordinate activities among cross-functional and cross-brand teams.

·Thrives and remains poised in a fast-paced environment.

·Must be highly detailed oriented.

·Excellent oral, written communication and interpersonal skills, as well as an ability to work effectively with all levels within the organization.

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.