Business Developement Manager - Partner Care (m/f/d)

20 Oct 2021
04 Jan 2022
Partner Care is a B2B customer service function by answering questions and helping our partners to make the most of the platform. It is a key function in zDirect Operations working with multiple internal stakeholders to ensure that it can scale without compromising partner performance or satisfaction. This role is essential to ensure that the Partner Care ecosystem, specifically the Zalando Partner University (ZPU) Team, are well delivered.

The ZPU is a b2b knowledge platform for Partner Program partners to find answers to their questions as well as learn about growing and steering their business successfully. The content is organized by topic and can be browsed either by clicking on the navigation menu or simply by typing some keywords into the search bar. Additionally, zPU connects partners with the Partner Program team, so they can request support on a variety of subjects such as country expansion, marketing, Customer Experience Model, etc.

Primarily this role will be responsible for owning, reporting and delivering projects, optimizations, analytics and reporting of the Zalando Partner University performance.

Where your expertise is needed:
  • Independently own and manage change projects (operational and strategic), delivering them on time and to a high level of quality, whilst taking into account various different stakeholders
  • Implement new or updated processes; in-depth evaluation of the problem statement, using tools/methodologies to build an actionable plan to align our understanding with the main stakeholders
  • Independently drive and create key analyses to improve the effectiveness and efficiency of zPU, making sure that insights become actions by actively driving them within the organisation
  • use KPI frameworks and dashboards as an ideal resource to manage performance and measure success
  • Drive the adoption of a continuous improvement mindset and culture within the team
  • Support the team lead by writing decision papers for Senior Management, based on facts and numbers and by structuring and presentation of results, projects and concepts. Ensuring a smooth link between analysis and design/improvement activities;

What We're Looking For
  • You are confident working with large data sets, love working with numbers and hold excellent analytical skills. You can easily identify key issues that need to be addressed and excel in stakeholder management.
  • You are comfortable getting into the operational details, have a hands-on mentality, enjoy working in a fast-paced environment and always thrive to find the optimal solution
  • You work in a structured & independent manner and do not lose sight of your goals within complex topics
  • You are able to set up and drive your reporting framework and projects independently and provide insights through data analysis
  • You have gained at least 3+ years of valued experience in management consulting, business development or other analytical/entrepreneurial positions ideally in Fashion / Retail / E-commerce
  • You have good communication and presentation skills in English
  • You have strong MS office / google suite skills (especially excel/sheets, Google Analytics), Salesforce is a plus

  • Culture of trust, empowerment and constructive feedback resulting in a positive and inspiring work atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices in Berlin, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.


Zalando is Europe's leading online platform for fashion and connects customers, brands and partners in 17 countries. We promote the development of digital solutions for fashion, logistics, advertising and research and provide more than 23 million active customers from head to toe with the latest fashion, with the help of a team that is shaped by a wide range of talents, interests and languages.

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