Senior Business Developement Manager - Partner Care (all genders)

20 Oct 2021
22 Jun 2022
Partner Care is a B2B customer service function by answering questions and helping our partners to make the most of the platform. It is a key function in zDirect Operations working with multiple internal stakeholders to ensure that it can scale without compromising partner performance or satisfaction. This role is essential to ensure that the Partner Care ecosystem, specifically the Zalando Partner University (ZPU) Team, are well delivered.

The ZPU is a b2b knowledge platform for Partner Program partners to find answers to their questions as well as learn about growing and steering their business successfully. The content is organized by topic and can be browsed either by clicking on the navigation menu or simply by typing some keywords into the search bar. Additionally, zPU connects partners with the Partner Program team, so they can request support on a variety of subjects such as country expansion, marketing, Customer Experience Model, etc.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:

Our employee resource groups:
  • Independently own and manage change projects (operational and strategic), delivering them on time and to a high level of quality, whilst taking into account various different stakeholders
  • Implement new or updated processes; in-depth evaluation of the problem statement, using tools/methodologies to build an actionable plan to align our understanding with the main stakeholders
  • Independently drive and create key analyses to improve the effectiveness and efficiency of zPU, making sure that insights become actions by actively driving them within the organisation
  • use KPI frameworks and dashboards as an ideal resource to manage performance and measure success
  • Drive the adoption of a continuous improvement mindset and culture within the team
  • Support the team lead by writing decision papers for Senior Management, based on facts and numbers and by structuring and presentation of results, projects and concepts. Ensuring a smooth link between analysis and design/improvement activities;
  • You are confident working with large data sets, love working with numbers and hold excellent analytical skills. You can easily identify key issues that need to be addressed and excel in stakeholder management.
  • You are comfortable getting into the operational details, have a hands-on mentality, enjoy working in a fast-paced environment and always thrive to find the optimal solution
  • You work in a structured & independent manner and do not lose sight of your goals within complex topics
  • You are able to set up and drive your reporting framework and projects independently and provide insights through data analysis
  • You have gained at least 3+ years of valued experience in management consulting, business development or other analytical/entrepreneurial positions ideally in Fashion / Retail / E-commerce
  • You have good communication and presentation skills in English
  • You have strong MS office / google suite skills (especially excel/sheets, Google Analytics), Salesforce is a plus
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

Follow us on Instagram:

Please note that all applications must be completed using the online form - we do not accept applications via email.

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