HUB Digital Selling Expert, Part Time: Tyson's Corner

Location
McLean, Virginia
Posted
20 Oct 2021
Closes
24 Oct 2021
Ref
REQ_64145
Function
Retail
Level
Manager
Hours
Part Time
  • Earn $13.55 - $16.55 per hour based on experience
  • $500 Sign-On Bonus Opportunity
  • Quarterly Performance Bonus
  • Employee Discount at Bloomingdale's & Macy's Stores
  • Day-1 Medical*, Dental, Vision Benefits & More
  • Paid Time Off
  • Flexible Scheduling


*Full-Time Colleagues Only

About:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:
If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable, customer oriented, and style conscious professionals. Be a part of a team who work in a store environment while exclusively connecting with customers who are shopping online.
As an In-store Digital Selling Expert at Bloomingdale's, your primary objective is to respond to customer's requests to chat while they are browsing on Bloomingdales.com Your goal is to serve as a Bloomingdale's merchandise & service expert, helping customers identify their personal style needs, answering general questions, and ultimately guiding their purchasing decisions while online. Through various technology applications, you will reconnect with those customers and continue to offer your service and inspire additional shopping opportunities. By leveraging technology on POS, you will promote and sell store-only merchandise in addition to the assortment that is offered online.
All technology applications to connect with customers will be available on company provided devices.

Essential Functions:
  • Flexibility to manage customer interactions coming in through multiple online platforms
  • Uses outreach tools to connect with customers and build relationships, inspiring multiple purchases
  • Put customers quickly at ease; Instantly connect with customers to build comfort and trust
  • Connects customers to instore experts when appropriate
  • Is an expert on product and style, and sells with a confident fashion voice
  • Actively uses styling and selling technology to deliver the customer experience and drive sales
  • Sells the Bloomingdale's Loyallist Charge Card as the best way to shop at Bloomingdale's
  • Maintains positive working relationships throughout the company
  • Collaborates with other digital selling experts and central team to provide the best customer experience
  • Works closely with the Store's Omni Selling team to effectively leverage selling tools, building competence & community
  • Seeks out product knowledge and shares expertise with peers

Qualifications and Competencies:
  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner
  • Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
  • Ability to think creatively, strategically and technically
  • Ability to work a flexible schedule based on department and Company needs
  • Ability to sell and build a sale through conversational interaction
  • Enjoys meeting and interacting with customers; strong interpersonal skills
  • Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
  • Able to easily engage in conversation
  • Social ease and quick response to customer needs and inquiries
  • Able to maintain composure in difficult situations
  • Detailed oriented about product knowledge
  • Able to communicate effectively with customers, peers and management

Physical Requirements:
  • Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs


This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here.

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