Operations And Enablement Manager (Remote, US East)

Recruiter
Shopify
Location
United States
Posted
21 Oct 2021
Closes
23 Oct 2021
Ref
188ddcfe14a3
Level
Manager
The world has changed and we're changing with it!

Although our roots are in e-commerce, we are working with many of the world's most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology.

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by operating in a fully distributed work-from-home "digital by default" environment as we build the future of commerce.

We are looking for that exceptional someone to join our US East Regional Business Operations and Enablement team to rocketfuel and equip our merchant-facing teams with the critical knowledge and craft to successfully deliver an amazing experience for our Merchants.

This role will be in charge of designing and executing our merchant-facing/ craft programs, working cross-functionally to project manage key initiatives as well as setting the tone for what the value our Partner ecosystem brings to our merchants. This exciting role has a significant impact on our organizations' success, particularly when working with our Partners, and plays a pivotal role in setting the tone and culture for the US East region.

About the role:
  • Develop a communication strategy and calendar that works for Merchant-facing teams in the US East.
  • Build and execute programming for our Partner Managers to help them understand the value of our product lines and new features.
  • Build and execute learning programs to educate our merchant-facing and marketing teams on when, how, and why they should work with our Partners.
  • Build and run regional Partner experiments/pilots to accelerate revenue generation for the region
  • Project Management - Manage cross-functional projects from inception to completion, ensuring high-quality delivery.
  • Build/deliver a US East Partner onboarding experience while augmenting the global onboarding programs.
  • Collaborate with Coaches and Leads to identify gaps where Enablement can solve for. This can be either from a craft or partner-learning perspective.
  • Identify and improve the process and operational gaps for internal teams when working with partners
  • Facilitation, workshops, and change management - support in-region delivery of programs and learnings.
  • Align with both merchant-facing teams and Partnerships teams strategic priorities in delivering programs - the right training, content, tools, processes, and communications that help the region excel.
  • Report on KPI's for in-region programs including:
    - content consumption KPIs
    - behavioural outcome KPIs
    - business performance outcome KPIs
  • Drive education and awareness of our enablement programs to key audiences including new employees, leaders, and cross-functional Global and Regional teams.


Qualifications

  • Experience in customer-facing or business development/partnership roles, preferable in a SaaS company
  • Knowledge of learning principles and modern training techniques
  • Excellent communication and presentation skills
  • Excellent project management skills
  • Excellent cross-functional and collaborative skills between multiple stakeholders
  • Enablement program management skills
  • Proficiency with tools like Excel, Google Sheets, etc.
  • Strong organizational and team management skills

    It would be great if you have experience with:
  • Salesforce
  • LevelJump
  • Gong
  • Guru
  • G-Suite skills


Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process

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