Retail Expert - Fine Jewelry and Watches

San Francisco, California
21 Oct 2021
28 Dec 2021
As a Fine Jewelry & Watch Expert, you will drive sales through your strong engagement and brand and product education.   You will create strong relationships with new and repeat customers to increase sales and client retention. This Expert role is key to the success of our Core Retail Store as you provide Expert level education of our products to our customers.  This position will report to the Shop Manager, Stores.

What You Get To Do Every Day
  • Provide expertise in Fine Jewelry & Watch categories through a customized and personalized shopping experience based on education of products for all clients
  • Meet or exceed monthly sales targets and evolving KPIs
  • Meet aggressive monthly sales Key Performance Indicators (KPIs) 
  • Consult with clients in shop regarding fashion trends and their individual needs
  • Lead the process of sharing knowledge expertise to elevate the overall shop experience
  • Establish strong personal relationships with clients to encourage customer loyalty
  • Connect with clients and consignors, understand their needs, and establish and/or maintain a relationship to turn consignors into customers and customers into consignors
  • Demonstrate commitment to team collaboration 
  • Influence and inspire through passion and hospitality 
  • Maintain a high level of integrity, initiative, motivation and self-direction

What You Bring To The Role
  • 2-5 years sales experience working in Fine Jewelry & Watch luxury space in a customer facing role
  • Passion for delivering a luxury experience each and every day
  • Book of contacts of potential customers to leverage for sales and referrals
  • Proven experience with building and maintaining a high volume client book 
  • Ability to share knowledge and influence behaviors
  • A high degree of business acumen, sophistication and the ability to establish trust
  • Effective communicator, great attention to detail and customer service
  • Polished, professional appearance and demeanor
  • Bachelor's degree (preferred)

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.    GHR4036