Data Analyst

JOB SUMMARY

Tory Burch is looking for a talented, KPI and customer-obsessed Data Analyst to help build and execute strategies driving the company's continued growth in Retail and eCommerce. This role offers the unique opportunity to drive large scale, highly visible projects across different teams.

JOB DESCRIPTION

RESPONSIBILITIES

• Analyze customer insights, provide audience recommendations, and create audience segments, and measure performance of campaigns and tests to support CRM strategy
• Create clienteling audiences, analyze customer insights, and measure clienteling effect to support Retail Data-Led Clienteling strategy
• Conducting customer analysis to support retail as well as global/regional businesses
• Create customer KPI reports to increase understanding of the business
• Manage Customer Insights Dashboards, providing summary of key insights for stakeholders on monthly and quarterly basis
• Execute audience segments for Email and Digital Marketing campaigns
• Support CRM/IT in the reconciliation of data from a variety of sources; devise and/or improve processes to monitor data and ensure its accuracy and integrity
• Develop data test plans, manage and execute user acceptance testing to ensure accuracy of customer attributes across internal systems

QUALIFICATIONS

• 2+ years of experience in data and analytics working with large and complicated data; eCommerce and Retail experience preferred
• Proficient knowledge of data base and campaign management
• Preferred degree with a specialization in Statistics, Computer Science, Engineering, or another quantitative field or equivalent
• Mastery of SQL, Python, and other scripting/automation techniques
• Experience with Hadoop, specifically Cloudera, is required
• Experience with Tableau or other data visualization software is required
• Experience with reporting tools such as Microstrategy or other BI tools is preferred
• Knowledge of email, direct mail and database marketing concepts (such as segmentation) is required
• Knowledge of customer data management such as customer data consolidation, cleansing, and testing is preferred
• Proficient at all Microsoft Office applications, particularly Excel and PowerPoint
• Attention to detail, thorough and quality oriented
• Understands marketing processes involved in campaign management, marketing analytics and reporting
• Ability to manage and synthesize large sets of complex data and present actionable insights in a clear, concise manner
• Strong understanding of KPIs/metrics/attributes related to direct-to-consumer data
• Adaptable - with ability to manage multiple projects and priorities concurrently
• Ability to communicate effectively and efficiently, via written and oral formats, to all levels of the organization
• Committed to working in a fast-paced and highly collaborative environment

DESIRED ATTRIBUTES

Please note any skills/qualities you would want someone to have in this role in addition to our core skills:

• Adaptable - Change before you have to
  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
• Entrepreneurial Spirit - Own it
  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
• Collaborative - No "I" in Tory
  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
• Client & Brand Focus - Put yourself in Tory's shoes
  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
• Live the Values - Being "Buddy"
  • Keeps the "Buddy Values" alive: Honesty + Kindness, Passion + Humility, Integrity + Compassion, Excellence + Humor. - It's not just what you do, but how you do it - Contributes to a positive and productive environment
• Functional Expertise - Know Your Stuff
  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .