Customer Service Associate

Location
New York, New York, United States
Posted
23 Oct 2021
Closes
10 Nov 2021
Ref
200978567
Function
Marketing
Hours
Full Time
The Customer Service Associate oversees the operational support to the retail and wholesale business of the company. The ideal candidate will help ensure seamless flow of orders (from order entry to invoicing). This role will collaborate, on an on-going basis, with the Wholesale team to develop strong working relationships with Buyers and their respective staff.

Additionally, this role will serve as a liaison amongst communications with customers, internal/external Buying offices, Wholesale, Finance, Accounts Receivable and TPL Distribution Center! An exciting opportunity to learn several aspects of the overall business!

The core responsibilities of this position include, but are not limited to, the following:
  • Entering customer orders, processing all seasonal order changes (prices, delivery dates, store distributions, cancellations).
  • Compile and communicate all necessary information needed to upload EDI orders with Wholesale accounts, regarding seasonal buys, pricing, delivery, and resolution of discrepancies.
  • Guarantee the timely receipt and processing of seasonal purchase orders (EDI and non-EDI) and store distributions.
  • Handle inquiries from Associates and Buyers on availability of stock items.
  • Guarantee same-day entry of stock special orders.
  • Check of production order status: liaising with HQ to monitor product delivery and proactively inform sales team of late merchandise.
  • Proactively notify customers of cancellations and past cancel goods.
  • Update shipping reports according to templates defined by the manager. Monitor shipping status.
  • Ensure deliveries are met within the designated shipping window
  • Manage order release according to delivery windows
  • Facilitate transfers between Wholesale and Retail channels
  • Assisting the Account Executives to prepare samples for ad looks and monitoring/coordinating the delivery from Headquarters.
  • Communicate and coordinate with internal departments to meet customer expectations
  • Manage, investigate, and dispute chargeback claims
  • Adhere to precision, quality, and timing standards to ensure the best quality service
  • Special assignments coordinated by management
  • Assist team members when need be
Qualifications:
  • Bachelor Degree required.
  • Preferably 1-2 years related experience.
  • Must possess excellent communication, customer service, organizational and follow through skills.
  • Enthusiastic self-starter with strong interpersonal skills and ability to multi-task.
  • Strong computer skills with proficiency in Microsoft Excel and Word, experience with AS400 a plus.

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