Product Enablement Specialist (Remote, Americas)

The world has changed and we're changing with it!

Although our roots are in e-commerce, we are working with many of the world's most innovative brands on the renaissance of online and in-person commerce, powered by Shopify technology.

As our merchants reinvent themselves with courage, ingenuity, and drive, we too are reimagining our future. We are revolutionizing how we work and support our merchants by operating in a fully distributed work-from-home "digital by default" environment as we build the future of commerce.

We are looking for that exceptional someone to join our Global Revenue Enablement team to rocket fuel and equip our sales teams with the critical knowledge to successfully deliver an amazing experience for our Merchants.

The Product Enablement Specialist will play a massive role in building, maintaining, and scaling our sales craft programs and onboarding. This exciting role has a significant impact on our new hires' success and plays a pivotal role in Shopify's continued growth.

About the role:

• Help build and maintain sales programs in alignment with the instructional design framework, including metrics and reporting infrastructure.
• Support the execution and/or facilitation of merchant facing team enablement programs (primarily for Sales and Merchant Success)
• Expand and iterate on existing enablement programs in partnership with to support our sales teams.
• Collaborate cross-functionally to drive new program development with the Program Lead and Program Managers.
• Help with general coordination work across the team to ensure programs are running smoothly.
• Work with the Enablement Content Manager to evaluate content and resources to ensure they reflect any organizational or product changes.
• Engage enablement partners for feedback on programs to help drive the direction of the program.
• Utilize enablement tools to accelerate the success of our sales teams
• Work collaboratively, across multiple functions and teams, to support the build of merchant-facing programs complete with learning courses, assessments, objection handling, job aids, and other key materials to enhance productivity and competencies.
• Consult and collaborate with stakeholders to assess and identify the ongoing skill and habit program needs of our global sales teams; build upon our existing programs
• Drive education and awareness of our sales programs to key audiences including new employees, sales leaders, cross-functional teams, and talent.

Qualifications

Requirements for the role:

• Extensive experience in full-sales cycle roles, preferable in a SaaS company
• Extensive knowledge of learning principles and modern training techniques
• Excellent communication and presentation skills
• Strong attention to detail, organizational and team management skills
• Eager attitude to learn and hit the ground running
• Familiarity / experience with learning management and content management systems

Tools of our Trade:

Are some of this tech new to you? That's OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

• Salesforce
• LevelJump
• Gong
• Guru
• ​​​​​​​G-Suite skills

If you're interested in helping us shape the future of commerce, click the "Apply now" button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we're looking for, consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process