Customer Care Executive
- Employer
- Cefinn
- Location
- Shepherds Bush, London (Greater)
- Salary
- £25,000 - £30,000 depending on experience
- Closing date
- 25 Nov 2021
View more
- Function
- Customer Service
- Level
- Coordinator / Executive
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Responsible to: Ecommerce Manager
Overview
Founded by former Vogue Fashion Fund Panelist and British Fashion Council ambassador Samantha Cameron, Cefinn is a fast-growing contemporary women's wear brand based in London and stocked in Matches Fashion, Net-a-Porter and high-end boutiques across the U.K. and globe.
We are looking for a bright and personable individual to join us and look after our online customer service. They will be a crucial part of a small, young team in a dynamic, fast-growing company based in West London. The right candidate will own the role, enjoying exposure to different areas of the fashion industry and all the various functions of an exciting online brand with opportunity to contribute directly to its success, working closely with the leadership team and founder.
Main Duties and Responsibilities
- First point of contact for customer enquiries over phone and email, ensuring timely and accurate responses and providing excellent customer service
- Completing ecommerce returns and processing exchanges
- Building relationships with customers to encourage repeat purchases and looking for customer retention opportunities
- Provide customer service at trunk-shows and other customer-facing events
- Day to day point of contact for the third-party warehouse to resolve any issues in the fulfilment of orders
- Overflow assistance to the logistics team, such as processing stock loans and samples for photoshoots
- Overflow assistance to the ecommerce team such as uploading new products, assets and content to the website in preparation for website for marketing campaigns
Candidate’s background
- Customer service background, whether in bricks and mortar or online, retail or service industry
- An interest in/exposure to ecommerce and the world of online retail
- Experience working within an office environment
- Computer literate and confident working quickly with Microsoft Office, especially Excel
- Experience with Shopify would be greatly beneficial
Key Personal Competencies/Skills
We are a small team, so you must be proactive and willing to roll up your sleeves and get stuck in. We are looking for someone who:
- Has excellent written and verbal communication with a personable phone manner
- Is passionate about providing great customer service and resolving problems
- Is highly motivated, hardworking, flexible and comfortable with change
- Highly accurate with a meticulous eye for detail
- Has excellent time-management skills with the ability to multi-task across projects
- A logical and analytical thinker
- Takes pride in their work and enjoys seeing tasks through to completion
Benefits
- 50% staff discount. plus 3 pieces of uniform per season
- Flexibility to work 1-2 days from home after probation
Start date: Immediate
Company
Founded by Samantha Cameron in 2017, Cefinn is a London-based label creating chic, grown-up fashion for the multitasking urban woman. Every piece is designed to be smart, modern and feminine. Easy to wear and elegantly understated, it’s fashion you don’t have to overthink.
- Website
- http://cefinn.com/
- Telephone
- 02033270580
- Location
-
Phoenix Brewery
13 Bramley Road
London
London
W10 6SZ
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert