Partner Service Specialist - FARFETCH

Location
Hong Kong, Hong Kong
Posted
26 Oct 2021
Closes
01 Dec 2021
Ref
6e327328-ee51-495b-ac7b-be481369e8ae
Function
Operations
Level
Manager
Hours
Full Time
THE ROLE

We are looking for a Partner Service Specialist to support the health of the partner ecosystem, strengthening the daily operational relationship with each partner and ensuring that the partner's voice is shared throughout the organization. You will report to be Partner Service & Success Manager, be a part of a B2B team that enjoys in delivering impeccable service to the Farfetch partner community of the best luxury boutiques and brands.

WHAT YOU'LL DO

    • You will be the main contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities);
    • You will support partners with speed, quality and service on every communication channel;
    • You will monitor operational goals, trend spot partners' behaviors, and seek solutions for recurring issues;
    • You will work with internal departments to ensure that top-notch service is delivered to all customers;
    • You will identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
    • You will improve partner satisfaction by providing reliable support and identifying improvement opportunities to meet partners' expectations;
    • You will be the voice of the partner and advocate for us to improve value for the partner ecosystem


WHO YOU ARE

    • You have 3+ years of experience in a service environment, preferably B2B;
    • You are fluent in English and Mandarin (both written and spoken);
    • You are reliable and accountable (flexible working hours based on partners' needs including weekends or early/late hours at times);
    • You are a proficient user of IT systems, both partner service tools and windows packages including Microsoft excel (can perform complex functions) and Powerpoint.


EQUAL OPPORTUNITIES STATEMENT

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.${description2}

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