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Customer Service Executive

Employer
Nanushka
Location
Budapest (HU)
Closing date
26 Nov 2021

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Job Details

Nanushka is looking for a talented Customer Service Executive to join our team in Budapest. It’s the most exciting opportunity to experience and contribute to the rapid growth of the brand. We are looking for dynamic people with a modern and versatile approach. If you’re passionate about fashion, art and Nanushka, have always been the one with an outstanding aesthetic, detail-oriented mind, and can-do attitude; we want you in our team! We know that selling more is never sustainable, but we empower our people to work towards a more sustainable future with us.

 

Responsibilities:

 

  • Provide high-quality customer service based on the standards of a contemporary luxury fashion brand
  • Answer questions related to our products and services, handle and process any requests from our customers with the aim of a first-time resolution
  • Your ultimate goal will be to ensure customer satisfaction
  • Handle customer queries on different platforms: such as email, social media, phone, and live chat
  • Work together closely with our office and warehouse teams to solve and issues and meet customer requests
  • Take care of all administrative duties related to the job, such as daily order documentation, reserving items, and inventory adjustments whenever needed
  • Take care of reporting and administrative tasks related to customer service activities
  • Assisting in ad-hoc tasks related to customer experience

 

The ideal candidate: 

 

  • Has excellent written and verbal skills in English and Hungarian
  • Has excellent communication and interpersonal skills
  • Is able to handle cases via phone calls confidently and smoothly
  • Has previous customer service experience
  • Is a creative-thinker with a solution-oriented approach
  • Is highly computer literate
  • Having a personal interest in the fashion industry is a plus

 

What We Offer: 

 

  • Special benefits and a competitive compensation package tailored to your needs
  • A young and forward-thinking team with a cool office in downtown Budapest
  • The possibility to learn, develop yourself, and be part of the growth story of Nanushka
  • Open-minded colleagues and management who are interested in hearing your ideas and suggestions
  • A purpose-driven business with a focus on sustainability in all aspects of our business

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