Store Supervisor

Recruiter
APM Monaco
Location
UK, London, Selfridges
Salary
Basic Salary + Sales Commission
Posted
27 Oct 2021
Closes
22 Nov 2021
Ref
London Selfridges
Function
Retail
Level
Manager
Contract Type
Permanent
Hours
Full Time

Calling talented Store Supervisor joining us in London Selfridges!

Sales Generation

  • Meet sales goals
  • Analyze sales reports and data to determine the needs of the business and set business strategies
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
  • Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team

Customer Service

  • Manage client database and utilize information to increase sales and client contact
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  • Assist to manage all special events inclusive of collection previews, client events, sale events, etc.

Operations

  • Ensure facility maintenance, presentation and organization
  • Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory
  • Meet inventory accuracy and shrink requirements
  • Understand and properly execute all management POS functions
  • Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office and other stores

Merchandising/Visual

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal

Desired Skills/Experience

  • You love APM Monaco
  • Fluency in English. Any other language will be a bonus.
  • 3-4 years retail experience with 1-2 years in managing a store
  • Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
  • Ability to analyze selling reports and react quickly to the business trends
  • Strong verbal and written communication skills and excellent organizational skills
  • Flexibility to work a retail schedule, which includes evening, weekends and holidays
  • Entrepreneurial drive
  • Immediate availability or short notice will be advantageous

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