Sales Advisor

Amsterdam, Netherlands
27 Oct 2021
29 Dec 2021
Full Time
Job profile
Position: Sales Advisor
Reports to: Store Manager
Summary of the position:
The Sales Advisor is responsible for taking care of the store and executing all the tasks that comes along with it. The Sales Advisor is the face of Tommy Hilfiger; he/she is the first contact point for the customer and he/she is providing them with optimal advice which makes customer service stands first. The SA is co-responsible for having the store looking at it finest and maintaining the stock.
Key responsibilities:
• Ensuring high levels of customer satisfaction through excellent sales service.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Maintain outstanding store condition and visual merchandising standards.
• 0-1 years of experience in a similar position or a degree in fashion/retail management.
• Affinity with fashion and brand.
• Fluent in Dutch and English.
Store operations:
Customer service/Sales:
• Delivers sales goals according to the company standards and strategic plan.
• Approach customers and offer them advice on products to persuade them to buy.
Visual Merchandising:
• Arrange merchandise according to the standards of the company.
Operational tasks:
• Locate products on behalf of customers.
• Ensuring the store's stock is constantly replenished.
• Helping other staff with processing deliveries.
• Keeping up to date with the features and benefits of each product.
• Assisting the till.
Interpersonal skills:
• Work as part of a cohesive team.
• Professionalism and outgoing personality.
• Communicate in a helpful and clear way with customers and co-workers.
• Communicate effectively with Store Manager, Associates and Area Manager.
• Being confident and enthusiastic.
• Being well organized and flexible.
• Able to balance a customer-oriented and a results-driven approach.
Additional Requirements:
• Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays.
• Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 - 14 kilos.
• Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner.
• Ability to communicate with customers and other associates, in person or by phone or email.
• Ability to read, write, conduct business related information and analyze data as required.

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