Assistant Store Manager

Main responsibilities:

• Be aware of monthly and yearly sales forecasts and budgets. This to include expected footfall, conversion, revenue, returns and costs.
• Collaborate with store manager on ideas for marketing activity to maximize footfall and conversion.
• Follow up sold out options with Sales Admin and Merchandising to avoid lost sale and chase up replenishments.
• Support training, managing and developing of the sales team.
• Support management of staff motivation by suggesting creative incentives & follow up.
• Help to build staff rota and ensure floor fully staffed at all times.
• Consistently maintain personal grooming standards and that of the team.
• Ensure all stock is ticketed correctly and conforms to VM standards.
• Help to merchandise the products on the floor to maximise selling opportunity and to reflect the visual aesthetics of the brand.
• Responsible for the accuracy of the EPOS and stock systems.
• Respond effectively to customer questions and resolve issues on the floor.
• Ensure security procedures are followed to prevent stock loss.
• Maintain key information on the Self Portrait consumers, including recent purchases, key dates etc.
• Liaise with Ecommerce Customer Service to ensure CRM data is accurate and complete across ecom and retail.
• Excellent selling skills and styling technique. Able to lead by example and pass these skills on to team through training and on the spot feedback
• Interact with customers and act as role model for extraordinary service.
• Notify Self Portrait’s consumers about new product arrivals that match their preferences.
• Communicate weekly sales results including footfall, conversion, ATV and revenue against forecast.
• Any other duties as directed by Store Manager.

Skills and Experience needed:

• At least one to two years of assistant store management experience in a Retail environment.
• Confident, professional and personable attitude.
• A proven track record in increasing sales in a retail environment with low footfall.
• Understanding of managing budgets, targets and all store operations.
• Previous experience in writing trade reports
• Immaculately presented, eloquent and well-spoken.
• A proven ability to deal with high profile clients and have built long-lasting relationships with consumers.
• Ideally some experience in visual merchandising or display.
• Ideally fluent in a foreign language.