Creative Operations Associate, Digital

Tory Burch
New York, New York, United States
28 Oct 2021
21 Jan 2022

The Creative Operations Associate is a key member to the creative team, business teams, IT and Development Partners to manage all international projects for E-commerce, Emails, Digital Marketing and Special Project Initiatives ensuring that messaging and all content production is aligned through every phase and delivers on time. As an integral member of the Creative Services team, they will coordinate all global digital creative assets for global regions and liaise with our cross-functional partners.


Act as the liaison between the e-commerce, marketing, merchandising and creative teams to manage projects from conception through completion.

  • Responsible for the intake of all requests, scheduling, trafficking and prioritizing of all International digital and marketing projects and requests — ensuring all deadlines and project briefs are met.
  • Process project briefs and respond to emails in a timely manner to manage projects according to agreed upon schedules and budget.
  • Generate timelines for creative team to hand off assets on agreed upon schedule and communicate schedule to all teams as needed.
  • Review the accuracy and completeness of all requests before processing to the designers, freelancers, etc., and work with requestors to complete/correct information.
  • Field and manage any creative revisions which are required by marketing partners after delivery.

Oversee workflows for all global digital projects
  • Along with the Creative Operations Senior Manager hold daily status meetings and reviews maintaining team resourcing and capacity for the team projects in progress; develop meeting agendas according to creative approvals needed to stay on schedule.
  • Prepare weekly reports to manager and each team member to prioritize teams work for the week/day as needed and works closely with all designers and copywriters to alert them on upcoming work.
  • Maintain job files, track and monitor job progress, route projects physically and/or virtually as needed.
  • Help to manage creative approvals: ensure that design, copy and routing dates are met and that the final deliverables reflect the approved versions of artwork as approved by all departments.
  • Maintain timetables for new projects, utilizing appropriate software/systems.

Content management
  • Coordinate the exchange of copy and artwork with internal teams: design, blog, social media, marketing, ecommerce etc. as needed and on schedule.
  • Oversee updates to intranet of all creative assets.

Additional responsibilities include but are not limited to:
  • Manage a large daily volume of projects; estimate time required and resources needed for successful project completion and communicates these needs effectively to manager and team.
  • Align with other Creative Operations Producers to assure any overlapping projects are designed/reviewed on the same timeline to ensure consistency across channels.
  • Anticipate possible problems and discuss solutions with manager.
  • Communicate status of projects with cross-functional teams as needed.

  • Bachelor's Degree or equivalent.
  • At least 3 years traffic/project management experience.
  • Strong organizational and time management skills — must be able to multi-task and work in fast-paced environment.
  • Highly motivated team player with the ability to build relationships both internally and externally.
  • Exceptional interpersonal communication and writing skills.
  • Attention to detail.
  • Experience in Adobe Creative Suite is preferred.


Please note any skills/qualities you would want someone to have in this role in addition to our core skills :

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .