Senior User Researcher qualitative focus (all genders) - (multiple openings)

Recruiter
Zalando
Location
Berlin
Posted
29 Oct 2021
Closes
13 May 2022
Ref
3157980
Function
Operations
As a Zalando Senior User Researcher, you will support product ideation and optimization through evaluative and generative research. You ensure that bad ideas fail early - and you inspire colleagues to iterate good ideas into great solutions.

You will impact a wide variety of products - from startup ventures to B2B solutions - in addition to Europe's largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 46 million consumers served by our flagship product.

Zalando's Product design community employs Insights and Design teams an evolving mix of traditional user-centered methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User researchers at Zalando collaborate with our product designers, product managers, and the rest of the community to determine what features to build, how they should behave, and incoming projects' priorities. To be most effective, we also build strong relationships with other internal teams. With market research, business intelligence, and product analytics, we ensure a holistic 360┬░ understanding of customer needs and behaviors.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
As a user researcher, you will lead by example and raise the bar for impactful empathy.
  • Impact. Influence all steps of the product development cycle across multiple products by applying quantitative and qualitative research methods. Structure the research lifecycle, build methodological competencies and innovate our ways of working.
  • Insights. Provide great answers to outstanding questions by connecting qualitative and quantitative data. Challenge the team in finding solutions for the right problems. Follow up to make sure insights are acted on. Spread insights out beyond the core stakeholders to fuel innovation throughout the entire organization.
  • Local empathy. Understand our users in all key markets so that Zalando products feel native to them.
  • Vision. Be the voice of the customer. Develop and defend a point of view and understanding about our users to influence decisions at a strategic level.
  • Teaching. Coach, support, and critique your colleagues. Train and empower designers and product managers to do substantial research themselves. Give back to the broader design community by writing and speaking about your successes and failures on our journey to making Zalando the premiere place in Europe to do groundbreaking user research.
WE'D LOVE TO MEET YOU IF...
To land this job, you show and explain research artifacts from various stages of the product development process that illustrate your ability to deliver actionable user insights.
  • Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders' hearts and brains. You're a seasoned facilitator of engaging, impactful workshops. You are fluent in English and - ideally - at least one other European language.
  • Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.
  • Planning. You shape the research agenda. You plan and execute a wide variety of studies independently - interviews, diary studies, usability tests, surveys, workshops, etc. - across the entire product lifecycle.
  • Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesizing and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.
  • Prioritization. You balance high-quality research with short deadlines and highly iterative cycles.
  • Collaboration. You work in multidisciplinary, international teams.

ZALANDO BENEFITS

Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counseling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute


ABOUT ZALANDO

It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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