Operations Assistant - Wholesale

Recruiter
Axel Arigato
Location
Gothenburg (Kommun), Västra Götaland (SE)
Posted
03 Nov 2021
Closes
01 Dec 2021
Function
Wholesale
Contract Type
Permanent
Hours
Full Time

We are offering an exciting opportunity as an Operations Assistant - Wholesale at our Gothenburg HQ. When working with us you can expect to work with great colleagues in a rapidly expanding global fashion company, where every day brings unique challenges and possibilities.

As an Operations Assistant you always have the customer in focus and strive to give the best customer experience possible.

You will be part of a great team and work very close to the sales managers but also cross-functional with other departments such as finance, production, logistic team and more.

The main responsibility is to ensure that all our Wholesale partners are given the correct order information and excellent on-time delivery. 

Furthermore, you will constantly work to improve existing processes and routines to increase the company's sales and customer experience.

 

Main responsibilities:

  • Maintain and build relationships with clients.
  • Placing seasonal and continuity orders in our ERP. Consolidate and confirm customer orders in the wholesale order systems and coordinate with the purchasing team.
  • Analyzing the delivery schedule, being proactive and communicating with customers
  • Manage the order release and wholesale stock allocation process.
  • Expediting the customer delivery process and highlighting/communicating any issues arising from our shipping performance.
  • Coordinate wholesale returns, cancellations, and claims and any associated credit notes or stock allocation.
  • Maintain CRM of Wholesale Partners constantly including Accounts/Finance Contacts, customer data for all customers in all systems
  • Analyzing and aligning shipping manuals with the internal logistics department. 

 

Qualifications: 

Needless to say, you are passionate about delivering a great customer experience. Your excellent communications skills allow you to tackle any issues with a smile, and your experience enables you to quickly identify the right solution.

 

Moreover, you:

  • Drive continuous improvement to satisfy customers and improve loyalty.
  • Thrives in a customer-facing role where you are to deliver a superior customer experience.
  • Can-do attitude with a hands-on approach.
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • You love spotting ways to optimize existing processes, and you are not afraid to speak your mind. 
  • Self-motivated and willing to learn
  • Proficiency in Excel / Word / Powerpoint
  • SAP experience is preferred.
  • Experience with shipping documents, such as applying for export documents with The Chamber of Commerce, is preferred but not essential
  • Excellent English communication skills.

 

SALARY: According to agreement

START DATE: According to agreement

LOCATION: Gothenburg, Sweden

 

Please submit your application in english including CV and a brief motivational letter. 

We process applications continuously and the position may be filled before the last day of application.