Skip to main content

This job has expired

Training Specialist (m/f/d)

Employer
Zalando
Location
Berlin
Closing date
21 Dec 2021

View more

Function
Operations
Level
Manager
Send job

Job Details

As part of the Training and Coaching Team you are responsible to deliver learning experience and development solutions for our specialist in Zalando Customer Care across different European markets. You develop our specialists from a wide variety of nationalities and provide advice and guidance to our external partners’ trainers.

Parental leave replacement limited until 31.12.2022
WHERE YOUR EXPERTISE IS NEEDED
  • Be responsible for developing and designing learning material, reviewing educational content to be incorporated in our current tools and in specific eLearning curricula. You will be involved in all phases of the design process starting from the stakeholder coordination, assessment and evaluation
  • Develop the production of training handouts, instructional materials, aids and clickflows
  • Be responsible for keeping up to date existing material , programs and evaluate possible redesign or intervention
  • Provide consistency to our training material in terms of design and content based on Zalando OFMs
  • Be responsible for the facilitation of new training for our customer care specialists and service providers
WHAT WE’RE LOOKING FOR
  • University degree, ideally, in psychology, education, adult education, or similar; Complemented by one to three years of work experience in the field of Customer Care/Contact Center training, eLearning, or coaching
  • Strong sense of structure and organization, you pay much attention to details especially when it comes to review and finalize training material
  • You are confident with e- learning concepts and you have knowledge of some design techniques and training material production. Utilize knowledge of learning system capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience
  • Easily conduct training in English (and German ideally) , both your oral and written skills are exemplary
  • In your role as a learning professional, you have a strong sense of purpose and high standards in everything you do. Your job is a mission and you are service oriented, looking for ways to help people
  • Experienced in writing new concepts, you tackle complex topics in an analytical way, and optimizing them gets your creative juices flowing
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
Send job

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert