Omni Sales Manager

Shoreditch Showroom
Based upon experience
03 Nov 2021
03 Dec 2021
Omni Sales Manager
Contract Type
Full Time

To lead the UK Omni Sales team and manage B2B and B2C channels to achieve the budget while upholding brand standards and effectively working cross-channel. To manage the Showroom space, ensuring it is maximised and the team is driving sales from there.

Based In: London Showroom

Working Pattern: Monday – Friday


  • Budget Ownership: Review budget weekly and report on progress against sales KPIs, suggest and implement actions to maximise sales
  • Develop strategies to achieve and exceed UK Omni Sales Budget
  • Account Pipeline: Manage forward pipeline for all selling channels to maximise conversion
  • Weekly 1:1 Interfaces: Weekly meetings with each team member to review sales, open orders, targets, and any other issues
  • Tradeshows/Market Week: Manage participation at Tradeshows and Market Week to ensure successful meetings with accounts.
  • Travel and Appointments: Conduct appointments with top accounts (Retail, Trade, Wholesale) based on growth targets. Appointments should be conducted digitally when travel is not possible.
  • Sales Events: Full ownership of planning and delivery of targeted sales events being held within HOH spaces. Strategize and suggest events to ensure sales KPIs are hit.
  • Showroom Processes: Full accountability of the operational process and excellence of the London Showroom - identifying and highlighting any potential issues or barriers to sales or efficiency
  • Lead By Example: Promote a positive working environment and set expected professional standards. Set goals to ensure team development.
  • Top Accounts: Maintain close working relationship with top Buyers, Interior Designers, and Retail Clients to maximise sales
  • Product and Sales Training: Become a product expert and display best practices when selling the collection as well as planning and conducting quarterly sales training and ensuring the team is upholding best practices.
  • VM Guidelines: Ensure the Showroom represents seasonal VM guidelines and upholds visual standards at all times
  • Brand Representative: Follow brand guidelines and wear House of Hackney uniform at all times, setting an example of standards for the team.
  • Business Travel: Work remotely while travelling for business to ensure that all Head Office workload is managed

Key Department interfaces:

  • Production – to maintain updated knowledge and training for all product categories
  • Logistics – to partner together in order to achieve the best possible delivery service and standards to clients
  • Merchandising – to have a good working knowledge of reporting functions and how to extract information needed from Bright Pearl

Key Department/Position tools:

  • Bright Pearl – pull weekly reports, checking order status, inventory, order entry
  • Weekly Goals Sheet – updated at the end of each week with statuses for that week’s goals and outline next week’s goals
  • Appointedd – review all DC appointments and pull reporting
  • Delivery Schedule – this should be reference for all product lead times
  • Order Escalation Doc – to be updated with priorities for ILG
  • Bespoke Calculators – used to build bespoke quotes for clients



  • At least 3 years working at management level and demonstrates strong management skills
  • Passionate about the House of Hackney brand, aesthetic and ethos and demonstrates similar aesthetic tastes and values in order to serve as a strong brand gatekeeper
  • An intuitive eye for market trends as well as a deep interest in and understanding of the unique positioning of the House of Hackney brand
  • Excellent customer service with the ability to listen, interpret and communicate complex information in a concise and understandable way
  • Organised and self-motivated with exceptional attention to detail Impeccable written and verbal communication skills, with the ability to influence and sell new ideas
  • A collaborative individual with a positive outlook who has a passion for inspiring, leading and mentoring people to achieve their absolute best
  • Someone who thrives working in a fast-paced and cross-functional role Inspirational and engaging with the confidence to lead workshops and embrace feedback
  • Flawless IT skills (Microsoft Office, G-Suite, project management tools, knowledge of Adobe Suite would be a plus)
  • A forward-thinker with the ability to consider the long-term impact of decisions while continually elevating the team on a day-to-day basis  

*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated


As always, there are some perks:

22 Days Holiday Allowance (Pro-Rata) + Bank Holidays + Maundy Thursday and a half-day for your birthday. Seasonal 4 Day Week Scheme, Fridays off all Summer. Cycle to Work Loan Scheme. PayDay Drinks every month and at least two exciting team gatherings a year, we also celebrate birthdays in the office whenever possible. Our water is filtered because plastic bottles are banned from the office, plenty of herbal teas, coffee, fruit & cereals are available weekly for that morning snack. The team is hard-working and upbeat, we often help each other and there's very little we can't conquer together. 30% discount across HOH products and first grabs on sample sale items.


Our Housemates are innovators who see the world differently and strive to make a difference within it. Each one is chosen and cherished for the skills, talents and characteristics that make them unique. As House of Hackney evolves, we empower our team to learn and grow alongside us. And, as a compassionate brand, we care about the wellbeing of our Housemates – whether that’s through offering a flexible approach to work with a four-day week over the summer or getting flexible (quite literally) in group yoga sessions. Step into our House and you’ll be in a land of print and colour, away from the sea of grey suits. Based in Shoreditch, the creative heart of the capital, our House is a place where imagination and collaboration can flourish – where everyone is accepted, all ideas are encouraged, and magic really does happen. There may be no place like home… but in our House, there’s no place like work.


House of Hackney is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Unfortunately, we are not able to offer a visa sponsorship.


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