Director of ERP & IT

Los Angeles, California
04 Nov 2021
04 Dec 2021

The ERP Director will provide leadership and oversight for all technical development, standards in code, tools and platforms. They will provide overall solutions, architecture and guidance for the development team. In addition, they will act as an expert in multiple programming languages, overall debugging and troubleshooting skills, while leading all ERP related projects and integrations.

The ERP director will act as a resource for infrastructure and database related issues, while showing an expertise in network security. They will effectively navigate short-term and long-term resource planning and budgeting in coordination with the IT team and Executive Leadership.

What you'll deliver:

  • Manage systems implementations and upgrade projects:
  • Define, analyze, and document business requirement features to come up with technology solutions/alternatives; communication with the user on solutions, project scope, and implementation timeline; develop functional software and hardware requirements for new processes or process enhancement.
  • Communicates and coordinates with client groups and related IT functional areas to implement application changes; coordinates with vendors to implement production fixes, application enhancements and manages vendor delivery of production fixes and application upgrades. Review business needs for application project with users and key systems users.
  • Ensure user participation in review, sign off, and training in system projects.
  • NOTE: Projects may include minor or major modifications to existing systems. Ensures development and implementation protocols are strictly followed to avoid business disruptions.


  • Manage on-going systems support and maintenance:
  • Respond to client calls regarding systems integrity issues; determine the management of issue for staff resolution and project queue.
  • Ensure all systems are fully operational.
  • Ensure the data integrity of all applications.
  • Manage Development, QA and Support staff to ensure high availability of Omni channel infrastructure.
  • Manage vendors for on-time delivery of projects and issues.
  • Provide training through staff assignments for end-users and internal staff members. 
  • Audit performance of applications and support staff via survey/feedback mechanisms of internal client leaders and end-users.
  • Continuously improves and evolves solution development processes.
  • Ensures all systems and hardware are continuously updated and protected from viruses and intrusions.
  • Ensures 99.95% systems uptime.
  • Active engagement with infrastructure, database, and network administration.
  • Identify and help resolve all hardware, network, telecom, and ERP related issues.
  • Forecast aging and end of life systems and hardware to develop an upgrade plan.
  • Oversee network and server performance.
  • Other infrastructure-related projects as identified and requested.


  • Manage staff development:
  • Conduct weekly one-on-one meetings with direct reports.
  • Coach and provide accountability for direct reports on communication, project management, adherence to deadlines, and technical standards.
  • Provide formal and informal performance reviews for staff.
  • Develop staff through effective direction, training, and performance management.
  • Establish effective staff growth through leadership and technical development programs.

What you'll offer:

  • Bachelor’s degree in CS/MIS/IT or related technical field or relevant combination of education and experience.
  • Strong experience (3-5 years) with Full Circle ERP.
  • 3-5 years in an IT Leadership role. Retail/Apparel Industry Experience Preferred.
  • Broad technical knowledge in various IT disciplines with the ability to understand business needs and budgetary involvement.
  • Ability to work independently and in a team.
  • Strong communicator and open minded.
  • Ability to work in cross functional teams.
  • Willingness to work long hours and or weekends as needed.
  • Broad knowledge of API/EDI integrations, web platforms, order management, and WMS systems.
  • Strong written and verbal communication, interpersonal, planning and organizational skills.

Perks and Benefits:

  • Full package benefits including medical, dental, vision.
  • Voluntary disability and life insurance.
  • Paid paternity leave.
  • 401k match.
  • Growth and collaborative opportunities.
  • Unlimited PTO policy - we trust our employees to manage their time!
  • Flexible work schedule.
  • Yearly AMIRI clothing allowance.
  • Free snacks in the office and much more!

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