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Senior User Researcher (mixed methods with qualitative focus) - Team Payments (all genders)

Employer
Zalando
Location
Berlin
Closing date
20 Jun 2022

View more

Function
Operations
Level
Senior Manager

Job Details

As a Zalando User Researcher, you will support product ideation and optimization through evaluative and generative research. You ensure that bad ideas fail early â€" and you inspire colleagues to iterate good ideas into great solutions.

You will impact a wide variety of products â€" from startup ventures to B2B solutions â€" in addition to Europe’s largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 46 million consumers served by our flagship product.

Zalando’s Product Insights and design community teams employs an evolving mix of traditional user-centered methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User researchers at Zalando collaborate with our product designers, Product Managers, and the rest of the community to determine what features to build, how they should behave, and incoming projects’ priorities. To be most effective, we also build strong relationships with other internal teams. With market research, business intelligence, and product analytics, we ensure a holistic 360° understanding of customer needs and behaviors.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHY YOU SHOULD BE INTERESTED…

In our Zalando Payments team, you will build up the user research discipline within Zalando Payments to facilitate a deep understanding of our customers and partners.
  • You bring a broad methodological skillset as well as extensive experience in executing qualitative user research methods (evaluative as well as generative)
  • You will own complex research projects end to end, to select the right methods, also beyond your own practical experience (e.g. quant, analytics, market research)
  • You will team up and educate stakeholders including product managers, designers and business developers and empower them to run simple research on their own
  • We want you to define research processes, craft research roadmaps and nurture our central library of insights for the team
  • Prioritising research requests based on clear criteria and engainge external agencies to outsource studies where needed comes naturally to you
  • You will help shape the design and research culture within Payments, enriching product development processes.


WE’D LOVE TO MEET YOU IF…

To land this job, you show and explain research artefacts from various stages of the product development process that illustrate your ability to deliver actionable user insights.
  • Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders’ hearts and brains. You’re a seasoned facilitator of engaging, impactful workshops. You are fluent in English and â€" ideally â€" at least one other European language.
  • Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesising and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.
  • Data. Your data savviness helps you feel comfortable and eager to get your hands dirty by transferring and connecting data in different ways and forms; by connecting the dots between a SQL query and making searches possible on the data platforms. You can deal with research cases that might demand your skills in R, Python, SQL and tools like Data Studio. (for positions with quantitative focus)
  • Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.
  • Planning. You shape the research agenda. You plan and execute a wide variety of studies independently â€" interviews, diary studies, usability tests, surveys, workshops, etc. â€" across the entire product lifecycle.
  • Prioritisation. You balance high-quality research with short deadlines and highly iterative cycles.


ZALANDO BENEFITS

Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial
  • Access to the employee shares programme
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute


ABOUT ZALANDO

It’s the perfect time to join Zalando on our journey from pioneer in the world of e-commerce to the most innovative fashion platform in Europe. We connect customers, brands and partners across 23 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers.

As Team Lead in Profile and Personalisation, you’ll have the potential to have a huge impact. For your team, for the way we design products, and for the way our entire business uses data. If that would make you excited to come to work every day, we’d love to hear from you.

We want to make sure your application reaches us safely so please apply using only the online form as we regret that we cannot accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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