Operations Associate

Super Smalls is seeking an Operations Associate with experience in rapidly growing consumer brands. Our ideal candidate will have a great attitude, be a clear and impactful communicator, and contribute to our energetic and professional culture. 

Your Responsibilities 

• Ensure all e-commerce and wholesale orders are processed in a timely and correct fashion
• Coordinate wholesale routing and packing guidelines
• Triage processing issues and look for long-term process solutions. This includes processing delays, no stock orders, damages, incorrect tagging
• Coordinate air and ocean transportation of finished goods, and ensure correct receipt of goods to the warehouse
• Track orders, preorders, returns, damages, and carrier claims as needed
• Ensure all customer returns are processed according to SLA Review return reasons related to fulfillment/shipping and escalate issues as necessary
• Assist our customer service teams on customer inquiries
• Ensure all operational SOPs are followed to ensure maximum efficiency
• Work closely within the WMS and Shopify platforms daily. Tasks will include but are not limited to: Order editing, canceling orders, issuing refunds, replacement orders, RMA creation/receiving, and inventory audits
• Additional tasks and responsibilities as assigned by the Leadership team

Your Qualifications 

• Bachelor’s Degree required
• DTC + wholesale experience required
• Significant experience as an operations coordinator or similar role
• Possess organizational and follow-up skills with attention to detail in a fast-paced environment
• Able to manage time effectively and efficiently
• Able to prioritize tasks and work independently
• Excellent verbal and written communication skills
• Works well with a team
• Ability to work well under pressure and act professionally and appropriately while doing so
• Experience in WMS, Shopify a plus
• Quick learner
• COVID-19 Vaccination