MTM Specialist Harrods

London, United Kingdom
06 Nov 2021
28 Jan 2022
Full Time
At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for an impressive Made to Measure Specialist in our Harrods Concession to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna

The legacy of Zegna would not exist if it weren't for the unique skills of every person on our team ; the makers, masters, designers and doers . Everyone contributes.

As a Made to Measure Specialist, you will be responsible for developing the Concessoins Made-To-Measure Business in terms of turnover, image and growth. Partnering with the most important business partners around and cultivating enduring relationships with our top clients. You will develop a consistent strategy with your line manager in relation to the execution of Made to Measure services and will nurture/retain the current level of Made To Measure Business in addition to generating New Business via various creative strategies.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realise your full potential.

In this role, you will:
  • Consult with clients to discover their needs through exploring their preferences and requirements within their MTM consultation's.
  • Perform client consultation's based around garment-fitting and alteration measurements.
  • Consult with clients offering Ready-To-Wear, Made To Measure, Made To Order in both a formal and casual context.
  • Develop the Ermenegildo Zegna Made-to-Measure service within the Knightsbridge area by developing key strategies, in order to help build clientele locally and internationally, acquiring the relevant information in order to utilise the also the CRM capabilities.
  • Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution; and use such knowledge to facilitate successful customer experiances.
  • Solicit client feedback on the MTM service provided/promotional activities and consistantly compile feedback to provide back to the company.
  • Stay aware of all competitors offering within the MTM sector based around fabrics provided, price ranges and production time frame.
  • Become a Zegna Brand Ambassador , promoting all Zegna products and services.
  • Provide MTM technical and sales training to colleagues.
  • Analyse and report on MTM sales, financial performance and growth opportunities.
  • Use your entrepreneurial mindset to identify, propose and execute MTM business opportunities.
  • Project manage, partnering with Store Management and Team to implement new MTM activities.
What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company.

For this role, we're looking for someone who:
  • Conveys a deep interest in the world of luxury and fashion, and passion for the creative direction of Ermenegildo Zegna.
  • Possesses excellent interpersonal skills and a customer-oriented approach.
  • Impresses us with their analytical skills and drive for results.
  • Has strong business acumen, complimented by a business-focused mindset.
  • Is fluent in English and preferably Italian.
  • Has at least 3 years of MTM Technical experience within the Menswear Luxury Sector both in Tailoring and the Leisurewear.

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

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