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Partner Success Manager - ZMS

Employer
Zalando
Location
Berlin
Closing date
15 Dec 2021

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Function
Operations
Level
Manager

Job Details

Within ZMS' Strategic Partner Consultancy unit we are working with our most strategic clients and advise them on innovative marketing solutions and scalable platform strategies. Given the high complexity and very individual needs of our key partners we aim to provide a high service level, smart consultancy and access to various experts within ZMS. Our success is measured in revenue generation, solution adoption and client satisfaction.

We're looking for a Partner Success Manager to work on eye level with our Consultants as the expert in driving success for our partners on all parts of the process that are related to executional excellence and alignment. You will be responsible for a portfolio of 2-4 strategic partners accounts with which you will work directly. If this sounds like fun, we'd love to hear from you!
WHERE YOUR EXPERTISE IS NEEDED
  • Responsible for the execution of campaigns in line with set targets and the overarching account strategy
  • Proactively interact with other client facing teams around optimization and learning generation
  • Lead processes after the campaign has finished such as invoicing (with the support of a Sales Back Office) and the creation of final reporting
  • Create up-/ and cross-selling opportunities based on campaign performance
  • Ensure client satisfaction with their investment in ZMS products (Media, Creative, Insights)
  • Work closely with Strategic Partner Consultants to support defining account strategies
  • Build and maintain strong relationships with brand partners' teams as well as internal stakeholders especially around operationally relevant topics
WHAT WE'RE LOOKING FOR
  • 2-3 years of experience in online media sales with business development or consulting, account management or sales, ideally from working in a sales/media house, e-comm fashion industry or online publisher.
  • Experienced in managing high value relationships, executing complex marketing activities, driving strategic learning agendas and owning client communication
  • Track record of compelling data-backed storytelling and recommendations
  • Highly motivated person with initiative, the ability to prioritize, and to multitask
  • Advanced skills in MS-Office, especially in Excel
  • Excellent communication skills in English - you are confident in interacting and presenting independently at a senior management level
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Discounts from external partners, centrally located offices, municipality services, flexible working times, free beverages and fruits, diverse sports and health offerings
  • Career opportunities to grow within ZMS and Zalando.
  • Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
  • We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO MARKETING SERVICES
At Zalando Marketing Services we create meaningful connections between brands and consumers through a deep understanding of their personalities. We work with brands, agencies and publishers from fashion and beyond to produce innovative, impactful campaigns that reach the right audience at the right moment. Thanks to our holistic mix of cutting-edge and privacy compliant technology, in-depth audience insights, expansive reach and compelling content, brands produce successful campaigns across multiple digital marketing channels.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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