Senior Seller Success Manager

Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments. The company was founded in 2011 and is headquartered in London with offices in Manchester, New York, Los Angeles and Sydney. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Our Mission

Our mission is to build the world’s most diverse progressive home of fashion. Our team is dedicated to enhancing and developing the Depop experience to serve the needs of our global community.

Depop exists to empower the next generation to transform fashion. We are a community-powered fashion ecosystem that's kinder to the planet and kinder to people. We give our audience something they can't get anywhere else - unique fashion, with amazing people and the chance to create a better future by showing up as their full selves, at full volume.

We operate on three values:

1. Circularity - We’re taking the circular economy mainstream. Changing people’s relationship with clothes and making it easy to choose options that are kinder to the planet. 
2. Self expression - We’re a space for self expression that encourages millions to explore, connect and find their identities through style. 
3. Opportunity - We’re building a home of fashion where everyone feels welcome and anyone can succeed on their own terms. 

We are looking for a Seller Success Senior Manager to globally own the account management and direct community engagement tactics and programs end to end.

The Seller Success Senior Manager will be at the heart of our efforts to grow our Top Sellers, support our wider seller community and will be the representative and advocate of sellers in Depop. 

The Seller Success Senior Manager will partner up closely with Insights, Merchandise, Head of Commercial Growth, and Marketing to ensure that we are always supporting in a relevant and authentic way the needs and voices of our Top Sellers.

Responsibilities:

• Owns all Account Management and Direct Community Engagement tactics and programmes that
  • Support depop’s overall Seller strategy 
  • Retain, grow and resurrect Top Sellers
  • Provide light support for specific segments of sellers that present high potential and/or take part of specific depop initiatives 
  • Support specific Brand needs (e.g., Sustainability, DEI) and/or Segment strategy
  • Help drive adoption and efficacy of educational programs
• Recommends and helps implement Seller Account Management Tooling and set-up to allow for a better scale of the tactics and programmes
• Recommends and facilitates the switch over of specific tasks to Community Support to ensure that the team has the bandwidth to support in more value adding activities
• Acts as a key point of contact for our Top Seller Community to collect valuable feedback and sentiment and facilitate direct access to our sellers for other teams
  • Partners with Seller Education, Product, Design, Community Experience and other teams in gathering insights and facilitating direct access to our Seller Community
  • Partners with Global Brand and Local Marketing teams to build scalable processes and solutions to facilitate access to the community for curation, advertising, marketing and other purposes
• Partners with Global Seller Education team to input into Global Seller Education strategy; advises and executes on localisation of the content to fit specific local needs
• Partners with Global Seller Services team to input into the Global strategy and supports execution of local solutions
• Leads, develops and coaches Team of Seller Success Coordinators
• Manages, trains & develops own reports, ensuring they have the correct support and resources to succeed in their roles 
• Works with the team on long-term goals for their growth, personal wellbeing and helps them measure success
• Champions DEI & fulfills our ambitions in terms of inclusive culture, diverse teams and hiring and equity promoting initiatives

Benefits:

• Learn and Grow: We want to give our people the opportunity to learn. We offer a personal learning budget for every employee and also sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us.
• Wellbeing: We care about our employees' wellbeing. We offer healthcare, an EAP (Employee Assistance Programme), a cycle to work scheme, weekly yoga sessions, a discounted gym membership and eye-care vouchers. 
• Mental Health: Our employees' mental health is a top priority. We offer Headspace access and subsidised coaching and counselling appointments. We also have trained mental health first aiders available. 
• Work/Life Balance: We offer a hybrid working model to provide a healthy work/life balance for our employees. We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism to allow you the opportunity to make a difference and we offer sabbaticals for our long serving employees.
• Family Life: We offer flexible working, generous maternity/paternity and parental leave policies, which include adoption and paid time off for fertility treatments. We also offer life insurance, a pension scheme and parent and carer support.
• Office Life: We provide healthy snacks, tea and coffee in our offices. All of our offices are also dog-friendly! Do your best work with your best friend. 
• Fun: We love to hang out with each other at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties to celebrate our successes. We also host internal employee socials, such as quiz night, games night, movie night and more...we’ve taken this virtual for now!

Equality and Diversity Monitoring

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Depop recognises the benefits of a diverse workforce which reflects the wider population and welcomes applications from all sections of the community. Under the Equality Act (2010), Depop must demonstrate that their recruitment processes are fair and that we are not discriminating against or disadvantaging anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We need to ask applicants some questions to make sure that no one is being unfairly discriminated against or disadvantaged.

We collect this information only for anonymised monitoring purposes to help the organisation look at the profile of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check that we are complying with the Equality Act (2010).

Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. 

Reasonable adjustments will be made available should you be invited to interview.