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Partner Success Agent. Italy

Employer
Miinto
Location
Milan, Italy
Closing date
9 Dec 2021

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Function
Operations
Level
Coordinator / Executive
Contract Type
Permanent
Hours
Full Time

Job Details

Miinto is going through a dynamic and exciting expansion plan in Europe and we are looking for a new talent, who will provide excellent support for our Spanish business Partners and join our amazing team at the Milano office. As a Partner Success Agent at Miinto, you will be making a difference for our Partners in Spanish every day and it is essential that you understand the importance of each Partner and take pride in handling issues in a swift and efficient manner to ensure that business runs smoothly.

 

Why Miinto?

We are a dynamic and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next 3 years. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.

What you'll do

  • Provide advisory on how to improve our Partners' performance on Miinto via related assortment optimisations
  • Provide local language support with issues related to feed & integration issues
  • Provide consultation on accounting/finance related requests, e.g profit calculation
  • Improve portfolio performance for specified metrics, e.g: cNPS, shipping time, acceptance time etc.
  • Handle negotiations related to logistics, churns, termination and win-back of Partners
  • Handle incoming inquiries from Partners using following channels: chat, mail, video and phone calls

What we're looking for

  • Fluent spoken and written English and Italian
  • Mid-level experience at working within customer care / sales field (min. 2 years' experience)
  • Curiosity to learn and understand technical issues
  • Good communication skills and high-quality awareness
  • Proactive approach to daily tasks and providing all Partners with the best solutions
  • Capable of spreading a positive vibe amongst Partners and team members alike

What to expect from us

  • A truly multicultural work environment - we currently have employees from 15 countries around the world!
  • An office in the heart of Milan 
  • A flat hierarchy built on trust and collaboration
  • Vibrant, humorous and easy-going atmosphere with occasional social events
  • Competitive salary as well as company discounts on Miinto
  • The opportunity for development in a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team

Company

The world’s best fashion boutiques in one place.

We strive to offer the most customer-centric fashion platform on the planet, where users can find the best selection of premium, luxury and hand-picked local fashion, specially curated to each individual user’s tastes and needs.

Because that’s how we empower the world’s best dressed people.

The rapid and relentless rise of e-commerce is a challenge for small and large boutiques that cannot compete with the big international webshops. Miinto makes it possible for independent fashion stores to sell online in a fast, easy and cost-effective way and, consequently, expand their market. By joining Miinto, they become part of a large community of independent stores gathered on a large, powerful online platform for fashion – while online consumers get the opportunity to shop from hundreds of clothing stores, all gathered on one platform. Unlike other e-commerce platforms, we don’t have a warehouse. All orders placed on Miinto are sent to our independent partner boutiques around Europe, who prepare and wrap them with love for each customer

Company info
Website
Telephone
+45 88 80 86 86
Location
Prags Boulevard 49, 2300 Copenhagen S
Copenhagen
Copenhagen
2300
Denmark

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