Customer Care Supervisor

09 Nov 2021
29 Nov 2021
Customer Service
Contract Type
Full Time

Key Responsibilities, including but not limited to: 

  • Overseeing the timely management of all customer enquiries with a polite and positive tone of voice.
  • Responsible for dealing with all social media client queries.
  • Managing out-of stock queries and ensuring customers receive notification as lines are replenished.
  • Management of reporting on queries received, processed and those that remain unresolved.
  • Ensuring best practice by taking an active part in identifying and resolving systemic issues within the Customer Care team.
  • A flexible approach to working practices reflected in a willingness to support other parts of the order fulfillment team.
  • KPI reporting to E-Commerce Manager on both a regular and an ad-hoc basis.

Ideal Candidate:

  • Proven comparable experience.
  • Excellent written and spoken English. Additional languages would be considered a positive.
  • Computer literate, Word, XL, Email and main Social Media applications.
  • Punctual, polite and comfortable working individually or as part of a team.
  • Solution orientated.
  • Self-confident and calm under pressure – proven ability to work in a fast-paced environment.
  • Excellent attention to detail.

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