Key Account Manager B2B Services (w/m/d) - zdirect

11 Nov 2021
15 Feb 2022
As a Key Account Manager B2B Services (w/m/d) within Zalando Direct, you will act as a business owner and shape the foundation for our Zalando Business Services Network. The purpose of Zalando Business Services is to enable and secure the platform growth of partners via Third Party Service Providers. You will work closely together with multiple stakeholders across different business units, departments and teams to identify, certify, govern and manage service providers that are helping our partners to grow their business at Zalando.

  • Supporting the team management and stakeholders to build a strong network of service providers that help partners to ease the access to our platform and optimize their live-business.
  • Leverage your entrepreneurial drive to identify, target, educate, certify and consult service providers to embrace Zalando’s Platform strategy, adopt Zalando ́s Platform Services and leverage key technologies. Transfer your deep knowledge about industry and platform trends to enrich and drive Zalando’s platform initiatives.
  • Using your strong relationship-building skills your primary goal is to support our partners platform growth via service providers. You are monitoring and measuring the performance of their business with our partners through data driven analysis, education and consultation, focussing on promotional activities, platform services, onboarding processes as well as our product/tech offer that enables the partner success on the platform.
  • Cultivate existing partnerships with our third parties to make sure they can take full advantage of our growing suite of partner service offerings, while strengthening service providers' product knowledge of our platform.

  • Experienced in a marketplace environment and/or a consultant/business development background with a passion for the Fashion and e-commerce industry, with a minimum of 3 to 5 years of work experience.
  • A salesperson, analytically outstanding, you love working with figures yet taking a pragmatic approach to complex requirements and issues. On top of this you should have experience with process improvement and automation, a deep understanding of processes and product experience is a plus.
  • Self-starter, who will take ownership of projects and business problems to a successful result.
  • You're able to take initiative, use good judgment, understand deadlines and carry multiple projects through to completion even with much interruption. You're an authentic and mission-driven person who doesn't shy away from sparring with senior stakeholders.
  • Excellent communication skills that can manage stakeholders effectively. You are fluent in English and if you speak another language that is an added advantage. You can present to various stakeholders effectively and have strong negotiation skills.
  • Adheres to concrete prioritizations.

  • The Zalando Business Services Team was founded to connect partners to the Zalando Platform supporting as well in their growth. The purpose of the team is to establish a stable data flow and a connection between three parties (Partner, Integrator and Zalando).
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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