Customer Service & Sales Specialist

Profile: We are looking for a highly organised and efficient individual with a positive can-do attitude and excellent sales and communication skills to join our lovely team. This person will be responsible for all customer service communications and look after all VIP clientele across all media channels.

Responsibilities:

• Act as a primary point of contact to all clients delivering excellent customer service via email, phone, WhatsApp or any other communication method
• Assist clients with placement of orders/exchanges/returns
• Working closely with the atelier and logistic teams regarding any requests or issues related to customer queries/orders
• Resolving any issues and help with any client complaints in a timely and professional manner
• Working alongside private studio and e-commerce team and provide feedback that can improve e-commerce processes and client experience
• Establishing and managing the portfolio of VIP e-commerce clients; developing and nurturing these relationships with loyal VIP Safiyaa clientele and re-engaging and introducing potential clients
• Actively communicating and providing knowledge about Safiyaa products and collections
• Delivering a high quality virtual service that translates the Safiyaa private customer experience over to Zoom and WhatsApp
• Identifying opportunities to expand and develop existing ecommerce/WhatsApp customers to a higher spending level
• Helping with physical client appointments at the private studio when needed and supporting the private studio team in varied client events and activities
  
  
  
  Skills and Experience needed:
• Experience in customer service, preferably in luxury fashion retail as a senior sales executive or personal shopping
• Excellent written and spoken English skills
• Ability to prioritise the tasks and liaise with various team members to deliver the results within tight deadlines
• Helpful and empathic approach in dealing with all clients
• Excellent client development and communication skills, with focus on delivering exceptional client service to VIP clients.

www.safiyaa.com