Sr. Technical Program Manager

JOB SUMMARY

Tory Burch Data and Services organization is at the core of Tory Burch Technology and is pivotal to the customer experience. The Tory Burch data team designs, develops and maintains applications and services that support all of Data Engineering and Analytics business needs to drive Omni channel experiences. Data & Analytics is a strategic focus area for the company.
We have an exciting opportunity for a "hands on" data driven technical program management leader who enjoys the challenge of working with a highly collaborative cross functional team with responsibilities that are pivotal to the Tory Burch customer experience. The team builds and enhances all customer centric business critical Information services that offers a 360-degree view of the customer. This provides Tory Burch with the ability to provide a hyper personalized relevant experience across all customer touchpoints both online & in-store.
In this role, you will provide technical program management for Omni-Channel Customer Information Services at Tory Burch. As a Sr TPM, you will work closely with multiple teams - engineering, product management, marketing and operations to help define roadmaps, requirements and ultimately measure results of various customer initiatives. The ideal candidate must possess a high degree of collaborative skills, technical acumen, strong data driven skills, critical thinking and the ability to communicate effectively on many levels.

JOB DESCRIPTION

RESPONSIBILITIES

• Manages a portfolio of services/projects, intake process and roadmaps
• Works closely with product management on prioritization and business requirements
• Works closely with engineering and product management teams to deliver business outcomes
• Collaborate, influence, communicate and help deliver results with decisions that impact the strategic direction for the customer data and engagement at Tory Burch
• Provides creative solutions and innovative ideas to difficult cross discipline issues
• Utilizes a scientific Test & Learn approach for formulating hypothesis and gathering data to incrementally learn and refine solutions to problems
• Influences others to achieve outcomes even outside of their direct scope
• Helps teams align to changing priorities, and coach's teams and peers through change
• Ability to roll up sleeves when needed, at the same time be able to guide the team towards an objective

EDUCATION & PRIOR EXPERIENCE NEEDED

• Bachelor's degree or equivalent work experience required
• Deep understanding of project and program management with 7+ years of experience in a fast-paced environment taking a product through its complete lifecycle using Agile methodologies
• Experienced with applying leading technologies and cloud services to solving business challenges and making it a strategic enabler
• Excellent cross-team collaborator and ability to build strong relationships with stakeholders and key partners of the program
• Outstanding verbal and written communication skills
• Able to perform analysis using query languages such as SQL, Splunk etc
• Experienced with RESTful micro services and cloud environment
• Proven track record of applying continuous improvement methodologies across teams

DESIRED ATTRIBUTES

• Adaptable - Change before you have to
  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
• Entrepreneurial Spirit - Own it
  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
• Collaborative - No "I" in Tory
  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
• Client & Brand Focus - Put yourself in Tory's shoes
  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
• Live the Values - Being "Buddy"
  • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
• Functional Expertise - Know Your Stuff
  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
• FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
  • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
  • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com .