Senior Client Manager - FARFETCH

Location
PT Porto
Posted
12 Nov 2021
Closes
02 Feb 2022
Ref
75170614-2c92-4875-be67-4c446bb0ccab
Function
Operations
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE

Reporting to the Partner Success Team Manager, you are expected to manage key partners of our business. You will work with clients and our teams to help implement adequate technical solutions to address client's challenges or requests, through BAU interactions and projects for the clients roadmap. You are expected to monitor and influence operational KPI results, contributing to excellent operational performance and ensuring you promote opportunities for our client's growth and operational improvement and expansion.

WHAT YOU'LL DO

    • Be our client's main point of contact for key Operations-related topics
    • Be the internal voice of partners from an operational perspective
    • You will promote medium to long-term strategy conversations with clients about (>1year)
    • Monitor Client's KPI's across a broad range of metrics
    • Develop medium to long-term strategy plans maximizing partner's performance
    • Lead on the internal investigation and resolution of operational issues affecting our client's operation
    • Manage a portfolio of client requests, BAU projects, roadmap planning and discovery projects


WHO YOU ARE

    • 4+ years experience, (preferably in E-commerce operations, Retail or B2B services)
    • Understanding of business concepts such as P&L and how operational efficiencies can affect it
    • Experienced in process optimization, organization and planning
    • Experienced in analytics and ability to extract, interpret and story tell data
    • Experienced in implementing successful strategies and achieving ROI and other measures of success
    • Someone who works with teams across Farfetch, with autonomy
    • Experienced in negotiation, with commercial sense
    • Fluent written and spoken English (C level)
    • Knowledgeable in Microsoft excel (can maintain complex spreadsheets) and G-suite tools (Slides)
    • Knowledgeable in project management practices


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


As a Senior Client Manager, you will oversee the end-to-end operational success of partners and clients, across the different business units.${description2}

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