Internship Global Retail Customer Experience (m/f/d)

Hugo Boss
Stuttgart, DE
12 Nov 2021
17 Dec 2021
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise - because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Internship Global Retail Customer Experience (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

In Global Retail Services, the Customer Experience team is responsible for developing strategies, concepts and tools that enable our offline and online sales channels along the customer journey to deliver a world-class customer experience.

We are looking for a motivated and proactive intern (m/f/d) to support our Customer Experience Team for a period of 6 months from 1 January 2022.

What you can expect:
  • You will work independently, goal-oriented, and agile with a strong focus on developing concepts for the customer experience in-store
  • Your focus is supporting the further development in the concept "Dedicated to Your Journey" which are guiding principles for our store employees to enable them to offer their customers an unforgettable in-store experience
  • Your tasks include supporting the development and implementation of the concept with creative ideas and thinking out of the box
  • Other tasks may include organization of virtual Global Retail Events, preparation and evaluation of surveys and organization and co-moderation of workshops
  • While working on these tasks, you will gain insights into various departments such as. CRM, Global Retail Training & Development as well as Marketing (Global and in the Markets)
  • By working in this diverse and highly communicative environment, you have the opportunity to build up an interesting network. In addition, you can expand your knowledge and skills in new directions and at the same time work on highly strategic topics for HUGO BOSS Retail

Your profile:
  • Study of (international) business administration or economics, business administration/management, textile/trade management or comparable training
  • Fluency in English (spoken and written) any other language is a plus
  • Practical experience in retail or in-store sales experience, ideally with a premium brand is desired
  • A passion for fashion and lifestyle and strong interest in investigating more on the topic on Customer Experience
  • Experience in project teams or other administrative/coordinative activities is a plus
  • Out-of the box thinking and strong people and intercultural skills and the ability to connect
  • Ability to work independently and organized and desire to bring in own creative ideas that will benefit "Dedicated to Your Journey"
  • Strong MS Office skills (Outlook, Excel, Power Point, Word)
  • Experience in dealing with collaboration platforms (such as MS Teams or Skype) is an advantage

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and cafĂ©, Times.

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