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Associate, SR Ops & Analytics

Gap Inc.
New Delhi, India
Closing date
17 Feb 2022

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Job Details

About Gap Inc.

Our past is full of iconic moments - but our future is going to spark many more. Our brands - Gap, Banana Republic, Old Navy and Athleta - have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we're more than the clothes that we make. We know that business can and should be a force for good, and it's why we work hard to make product that makes people feel good, inside and out. It's why we're committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

About the Role

In this role, you will be accountable for end to end operational activities starting from Purchase Order Handling, to Analytics, and Process improvement. Your team, the Sourcing Ops & Analytics Team, is the cross-category operations arm of the Merchandisers of Gap International Sourcing.

What You'll Do

  • Own operational activities end-to-end including Purchase Order Handling and corresponding data analysis
  • Be accountable for systems related Merchandising operations support across Gap Inc Brands managing multiple geographies in different time zones
  • Deliver quality & timely results to meet or exceed service levels
  • Support initiatives to improve the operational systems, processes and policies in support of the company's mission and vision geared towards operational excellence
  • Listen and ask questions to solicit feedback to understand needs and provide solutions
  • Handle unique or complex customer interactions
  • Performing data analysis on large data sets

Who You Are

  • Proven success in a process driven role highly driven by adherence to service levels with a business qualification
  • Able to work proactively with different levels of stakeholders across multiple time zones
  • Proven analytical skills, ability to deliver results in a highly agile and ambiguous environment
  • Well versed with MS-Excel and MS-Powerpoint
  • Excellent written and oral communication
  • Knowledge of analytics dashboarding tools (e.g., Power BI) is a plus
  • Research process or transaction flow to identify root cause of errors

Benefits at Gap Inc.

  • One of the most competitive paid time off plans in the industry
  • Merchandise discount for our brand products at franchise stores and their websites
  • Comprehensive health coverage for employees, same-sex partners and their families
  • Health and wellness program: free annual health check-ups, fitness center and Employee Assistance Program
  • Comprehensive benefits to support the journey of parenthood
  • Retirement planning assistance
  • See more of the benefits we offer.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix.

Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.

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