Old Navy - Vice President Store Strategy & Operations - Remote

Old Navy
San Francisco, California, United States
12 Nov 2021
19 Feb 2022
About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

Old Navy's Store Strategy and Operations (SSO) team brings our brands' missions and strategic initiatives to life in Old Navy's more than 1,200 North American stores. Strategically, the SSO team drives innovation and enablement of our Old Navy omni strategies and operating model changes in the field. Operationally, the SSO team integrates and operationalizes all planned commercial activities in the field.

We are looking for a Head of Store Strategy and Operations (SSO) to take on this leadership role and lead the Old Navy SSO team. Old Navy is transforming multiple areas of our operating model as part of our Power Plan 2023. The position plays a critical leadership role driving our omni stores transformation with Field and cross-functional business partners. The role will develop the next phase of our transformational blueprints in conjunction with field leadership, and oversee teams who build, test and scale new capabilities and processes to deliver sustainable change in the field.

The SSO leader will oversee the planning, enablement, and execution of strategic initiatives in the field to deliver on annual and long-term goals. This includes building integrated strategic roadmaps across transformational, strategic, and commercial priorities and leading initiative prioritization with field counterparts. The leader will be accountable for leading teams advancing our customer experience, employee experience, retail engineering, operations, field communications and deployment capabilities. This leader will be a key facilitator of change across our omni-stores operating model engaging with a cross-functional team of Field, E-com, Inventory Management, Operations, Finance and Tech to align priorities, roadmaps, and address any roadblocks. The SSO leader is responsible for fostering a culture of "Try Fast, Learn Fast, Think Big" and a continuous improvement mindset that delivers a differentiated level of customer service and productivity.

This leader is a strategic operator, with experience in developing and overseeing transformations as well as deep stores field or operations experience in an omnichannel retailer. The right leader is excited to learn details and ensure the operations can support our business strategies. This leader is a strong team and change leader who can navigate a complex organization and who can generate significant impact through strategic and tactical direction. Finally, this person in this role is adept at navigating tough discussions with leaders, managing through ambiguity, and holding stakeholders accountable.

What You'll Do

  • Provide strategic guidance to executive field leaders and other functional business partners in developing and driving key business priorities for the continued transformation
  • Lead the strategic planning and execution of field initiatives to enhance profitability, productivity and efficiency across our Old Navy stores
  • Lead Store Operations teams to deliver key initiatives inclusive of road mapping, program management and change management across relevant stakeholders and functions
  • Establish and orchestrate governance activities to provide visibility and risk management
  • Develop and retain a high performing team

Who You Are

  • 15+ years Store Leadership and/or Store Operations experience with a passion for developing team members and mentoring future leaders
  • Experience leading large transformational program management efforts including establishing effective governance structures, cross functional coordination, and executive stakeholder management and reporting
  • Comfort with ambiguity and a dynamic business landscape. Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
  • Strong relationship-building skills and experience working closely with senior executives and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives
  • Strong critical thinking and business curiosity, including strong analytical and creative problem-solving skills, strong ability to work with complex data to drive insights and decisions
  • Proven team builder who can attract, develop and retain top talent

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.