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Manager Customer Experience Strategy (m/f/d)

Hugo Boss
Stuttgart, DE
Closing date
10 Feb 2022

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Job Details

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As diverse as we are at HUGO BOSS, we all share a common goal: to inspire people through our work. In this role, you will have the opportunity to be yourself and to contribute your ideas and your creativity - because, to create something extraordinary, we must explore new paths together. Join our team and discover how you can shape your own future at HUGO BOSS!

Manager Customer Experience Strategy (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

We are looking for a Manager Customer Experience Strategy (m/f/d) to support the Group Strategy & Corporate Development department in shaping HB's successful future.

What you can expect:
  • Be responsible for defining & implementing strategic concepts at every customer touchpoint
  • Further develop and activate the global CX strategy of HUGO BOSS
  • Manage the Voice of the Customer Program
  • Support in measuring and optimizing the brand experience throughout the customer journey
  • Prepare internal and external communication material
  • Work in cross-functional teams, bring in your customer-obsessed mindset and act as change ambassador

Your profile:
  • Successfully completed college or university studies ideally from a business administration background
  • First professional experience in a similar position
  • Initial experiences with customer experience management systems, e.g. Qualtrics, as well as market research, consumer behavior and data analytics would be an advantage
  • Strong affinity for customer feedback, as well as working with numbers and interpreting them in a meaningful way
  • Highly organized and structured with the ability to prioritise successfully
  • Teamwork and good communication skills
  • Routine handling of MS Office Applications
  • Very good written and spoken English skills

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.


HUGO BOSS is one of the leading companies in the upper premium segment of the global apparel market with some 14,000 employees around the world. Diversity is what shapes our company and makes us strong. People from a wide range of different nationalities put their knowledge, skills and experience to work for HUGO BOSS. This ensures an impressive variety of ideas and solutions. What unites us is our passion for our products and pride in our work.

Our vision is to be the most desirable premium fashion & lifestyle brand, and therefore we put our customers at the heart of everything we do.

In order to address customers clearly and consistently, we offer two brands: BOSS and HUGO. While they are clearly distinguishable from each other in terms of their individual attributes and target customer, both brands embody our values of quality and fit, innovation and sustainability.

If you are looking for an exciting opportunity to advance your career as an expert or executive and are passionate about the fashion and lifestyle industry, you’ve come to the right place. Take the next step and find the perfect job for you.

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Dieselstraße 12

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