Senior Retail Training Manager (m/f/d)

Hugo Boss
Stuttgart, DE
17 Nov 2021
17 Feb 2022
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise - because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Senior Retail Training Manager (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

We are looking for a Senior Retail Training Manager (m/f/d) as soon as possible, to join our Global Retail Communications, Training & Development team with focus on Retail Leadership Development.

What you can expect:
  • Adapt the Global Retail Store Career Path and above including the new role of Omnichannel personnel
  • Further design and deliver global Retail Leadership Development Programs and Retail Onboarding Program for all Retail Management levels incl. Key Commercial Roles
  • Develop the Retail Employee Experience incl. Wellbeing
  • Continuously evaluate and monitor effectiveness and sustainability of trainings
  • Develop innovative and solution oriented training initiatives / tools to optimize global retail processes and consistency that drive dynamic retailing, commerciality, customer centricity, customer experience and sustainable growth
  • Prepare, deliver and follow-up on measures of training initiatives / workshops in all regions
  • Observe and coach retail leaders on the POS to ensure consistently high customer service and behaviors which are demonstrated in all aspects of customer interaction
  • Drive retail performance, consistency, execution and optimization through support and lead of global and cross functional initiatives
  • Boost a retail mindset and behavior through training initiatives

Your profile:
  • Demonstrated experience of retail - ideally in Fashion Retail
  • University degree in business, economics, psychology or adult education would be an advantage
  • 10+ years' experience in Retail Leadership Development Programs
  • Knowledge of e-learning development and state of the art training tools
  • Strong experience in creating, delivering and implementing (virtual) trainings for retail management using multiple media, leading and executing global projects and teams
  • Fluent in English and preferably a second language (spoken and written) as well as advanced MS Office skills and ideally coding of e-learnings
  • Strong communication, methodical and presentation skills, high levels of emotional intelligence, strong customer centricity / retail commerciality
  • Excellent organizational skills, structured work approach with attention to detail and ability to handle multiple tasks simultaneously
  • Strong ability to be flexible and adaptable to the needs of the business
  • Ability to work independently and collaboratively in a team, solution-oriented approach, effective time management
  • Self-confident and positive demeanor, engaging personality in an international environment

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and cafĂ©, Times.

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