ZRS Operations Development Manager

17 Nov 2021
21 Feb 2022
Who are we: Zalando Return Solutions (ZRS) leverages the Zalando platform by giving Partners access to the logistics network and capabilities of Zalando. This allows our Partners to have even more impact in Zalando's Partner Program, internationalize easily across our markets, save on logistics costs, and meet customer expectations. Customers benefit from added convenience by having one return experience instead of many.

ZRS - being in an ambitious scale up phase - has an exciting opportunity for an enthusiastic Operations Development Manager you are fully responsible for managing our ZRS partner portfolio and bringing our operations to the next level. You are the main point of contact for requests and responsible to improve the operational performance of our partners. You are the interface between our warehouses, internal logistics and supply chain teams and our partners. Besides your daily account management tasks, you are responsible for managing and/or supporting projects to improve operational processes and roll them out to the whole Zalando logistics network.

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. You should apply if you have any combination of the expertise and skills listed below and the following sounds appealing to you: Make an already awesome team even more awesome! You will join our small but growing team of highly motivated and skilled colleagues from different backgrounds and areas. Be part of the journey from: "Ok, let's test this." to "Let's go big now!".
  • Running the operations, ensuring operational excellence, optimizing processes, monitoring & steering based on KPIs, forecast and plan capacities, dealing with OPS escalations.
  • Analyze datasets and translate the findings into synthesized business assessments. Set smart KPIs that are directly connected to the service P&L.
  • Translate your findings into actionable steps to meet your targets and deliver on those steps with autonomy. Help grow the portfolio of service providers and support every service provider in growing their business within our platform.
  • Identify and solve the pain points of your stakeholder groups both internally and externally and drive your stakeholder satisfaction.
  • Build organized fast and pragmatic solutions, considering the short-term vs long-term trade-offs in every situation and master the balance between solutions that are simple and quickly available or scalable and robust.
  • 3+ years of experience in structuring complex situations into robust and scalable processes. Logistics industry experience as well as running and steering operations is desired. Balancing KPI-based steering with building smooth and frictionless collaborations excites you.
  • Ownership mentality. You own your area of responsibility end to end, you make promises and deliver on those promises in quality and time. When facing blockers beyond your control, you analyze them and escalate in a solution oriented way.
  • Soft skills. You are able to influence and challenge in different ways depending on your audience. You are comfortable disagreeing and committing frequently.
  • Fluency in SQL and Excel is a must have. Proficiency in English. German as well as other European languages are a plus.
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.


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