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ZRS Operations Development Manager

Employer
Zalando
Location
Berlin
Closing date
28 Jan 2022

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Function
Operations
Level
Manager

Job Details

Who are we: Zalando Return Solutions (ZRS) leverages the Zalando platform by giving Partners access to the logistics network and capabilities of Zalando. This allows our Partners to have even more impact in Zalando's Partner Program, internationalize easily across our markets, save on logistics costs, and meet customer expectations. Customers benefit from added convenience by having one return experience instead of many.

ZRS - being in an ambitious scale up phase - has an exciting opportunity for an enthusiastic Operations Development Manager you are fully responsible for managing our ZRS partner portfolio and bringing our operations to the next level. You are the main point of contact for requests and responsible to improve the operational performance of our partners. You are the interface between our warehouses, internal logistics and supply chain teams and our partners. Besides your daily account management tasks, you are responsible for managing and/or supporting projects to improve operational processes and roll them out to the whole Zalando logistics network.

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. You should apply if you have any combination of the expertise and skills listed below and the following sounds appealing to you: Make an already awesome team even more awesome! You will join our small but growing team of highly motivated and skilled colleagues from different backgrounds and areas. Be part of the journey from: "Ok, let's test this." to "Let's go big now!".
WHERE YOUR EXPERTISE IS NEEDED
  • Running the operations, ensuring operational excellence, optimizing processes, monitoring & steering based on KPIs, forecast and plan capacities, dealing with OPS escalations.
  • Analyze datasets and translate the findings into synthesized business assessments. Set smart KPIs that are directly connected to the service P&L.
  • Translate your findings into actionable steps to meet your targets and deliver on those steps with autonomy. Help grow the portfolio of service providers and support every service provider in growing their business within our platform.
  • Identify and solve the pain points of your stakeholder groups both internally and externally and drive your stakeholder satisfaction.
  • Build organized fast and pragmatic solutions, considering the short-term vs long-term trade-offs in every situation and master the balance between solutions that are simple and quickly available or scalable and robust.
WHAT WE'RE LOOKING FOR
  • 3+ years of experience in structuring complex situations into robust and scalable processes. Logistics industry experience as well as running and steering operations is desired. Balancing KPI-based steering with building smooth and frictionless collaborations excites you.
  • Ownership mentality. You own your area of responsibility end to end, you make promises and deliver on those promises in quality and time. When facing blockers beyond your control, you analyze them and escalate in a solution oriented way.
  • Soft skills. You are able to influence and challenge in different ways depending on your audience. You are comfortable disagreeing and committing frequently.
  • Fluency in SQL and Excel is a must have. Proficiency in English. German as well as other European languages are a plus.
PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 45 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

#CustomerFulfillment

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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