Intern Training & Development Customer Care (f/m/d)

Recruiter
Mytheresa
Location
Munich (Stadt), Bayern (DE)
Posted
18 Nov 2021
Closes
18 Dec 2021
Function
Customer Service
Level
Intern

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

We love our customers and we speak their language. Our customer care team is fluent in more than 15 languages and can be reached in over 130 countries 24 hours a day, Monday to Saturday.


To support our international team we are currently searching for a full-time employee as Intern Training & Development Customer Care (f/m/d) (f/m/d) based in our office in Aschheim.

 

YOUR RESPONSIBILITIES:

 

  • Support with the implementation of onboarding and training programs

  • Assist with the design and development of presentations and training materials as needed

  • Coordinate scheduling for onboarding, training sessions and meetings

  • Arrange supplies for trainings

  • Attend training sessions to ensure smooth execution of the agenda

  • Create various forms for feedback surveys and assessments

  • Collect and analyse survey result data

  • Provide input on enhancing training assessments and other evaluation processes for required trainings 

  • Share thoughts and ideas openly; contributes to innovative culture

 

YOUR QUALIFICATIONS:

 

  • Keen interest in ecommerce as well as some previous experience in the service industry through studies or work

  • Excellent verbal and written knowledge of English, additional languages are a plus

  • High proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint)

  • Ability to make connections and articulate ideas

  • Strong organizational skills and attention to detail

  • Ability to multi-task with changing priorities

  • Ability to work and problem solve

  • Maintain a positive attitude to continued learning and development

  • Bring a creative mind-set

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.

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