Internship Global Retail Customer Experience (m/f/d)

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise - because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Internship Global Retail Customer Experience (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

Within Global Retail Services, the Customer Experience team is responsible for developing strategies, concepts and tools that enable our offline and online sales channels along the customer journey to deliver a premium customer experience.

We are looking for a motivated and proactive Intern (m/f/d) to join our Customer Experience team for a 6 months period starting from 1st of February 2022.

What you can expect:

• You will work independently, target-oriented and agile on a variety of interesting tasks to support various international projects in HUGO BOSS Retail
• Your main focus will be assisting the Customer Experience team in working on omnichannel services optimization. Thereby you will contribute to offer our customers a seamless customer journey and to motivate our sales staff to learn about and effectively use omnichannel services in stores
• One your other tasks will be to support the implementation of a new global clienteling tool. You will be closely involved in all aspects of the running project, as well as ensuring the quality of the digital tool solution and processes behind it
• While working on these tasks, you will gain interesting insights into various departments, such as: Digital Retail, CRM, Global Retail Training & Development or IT
• Acting in this diverse and communicative environment will give you the opportunity to build an interesting network. Besides that, you will be able to expand your knowledge and skills in new directions whilst supporting highly strategic topics for HUGO BOSS Retail

Your profile:

• Educational studies in (international) business or economics, business administration/management, textile/retail management or similar
• Prior experience of working in project teams or other administrative/coordinative tasks is an advantage
• Practical experience in retail or retail operations, ideally gained at a premium brand is a plus
• Advanced skills in MS Office (Outlook, Excel, Power Point, Word)
• Fluent in English (spoken and written)
• Strong organizational skills & structured work approach with attention to detail and focus on our customers
• Ability to follow a solution-oriented approach by sticking to an effective time management
• Ability to work independently as well as collaboratively in an international team
• Experience in using remote work tools (such as MS Teams or Skype) would be an advantage

Your benefits:

• Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
• Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
• Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
• As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.