Product Owner Ecommerce - Post Purchase Journey

Recruiter
PVH
Location
Amsterdam, Netherlands
Posted
20 Nov 2021
Closes
03 Dec 2021
Ref
R27570
Function
Ecommerce
Level
Manager
Hours
Full Time
About PVH Corp.

PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward - for good. Our brand portfolio includes the iconicCALVIN KLEIN and TOMMY HILFIGER brands. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That's the Power of PVH.

Join our PVH Ecommerce division

The Ecommerce team is responsible for managing the European
owned-and-operated tommy.com and calvinklein.com sites across all European
markets. The team executes all necessary functions to manage the Ecommerce
business end-to-end. Both brands are growing at a rapid pace with very ambitious growth targets for the upcoming years.
The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in. As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.

The Team

Spanning across 27 markets and available in 7 different languages, the Tommy
Hilfiger and Calvin Klein European sites are visited by millions of visitors every month. The Platform & Product team is responsible for digital product development of this best-in-class Ecommerce platform serving our two main brands. We strive to ensure that calvinklein.com and tommy.com doesn't just look amazing - but performs like clockwork and anticipates all our customer's needs.

The Role

As the product owner of the Ecommerce Post Purchase team you will work, together with your product team, to provide a reliable platform which ensures that a premium customer journey is delivered end to end and customers are satisfied with their post purchase experience. The role collaborates closely with the TH & CK Operations team to ensure that we are adding value across the entire landscape and that we deliver the best possible solution that keeps customers informed during the post purchase journey, and drives less contact to our customer service team with queries.
Additionally, the role will work closely with the UX and CRO teams to design and
define a premium customer journey experience end to end.
Within this role, you are a leader that knows how to motivate and drive a product team forward whilst being able to prioritize roadmap items based on data driven insights and/or a business need.

Curious to find out more? Here is an overview of how you will drive value day-to-day:
  • Get the best out of your scrum team consisting of front-end, back-end developers and QA testers by daily collaboration and motivation
  • Backlog management: prioritize new features, bug fixes and roadmap epics based on user, business and technology value
  • Research and specify new features and enhancements to existing features and log them in Jira
  • Liaise with various stakeholders on requirements to ensure the 'Why' and the 'What' are specified so that the scrum team can work on the 'How'
  • Achieve the optimal implementation of changes to the post purchase process to ensure we can maximize our impact and reduce the contact rate to our customer service team
  • Ensuring smooth rollout and launch of new features
  • Investigate and resolve business issues that are reported for the website and operational processes
  • Monitor, analyse and evaluate the platform and initiate improvement requests based on quantitative and qualitative analysis from web analytics (Adobe/Google Analytics), A/B test outcomes, and user analysis (through focus groups, prototyping etc.)
  • Communicate and influence across the organization - making sure everyone understands what is being delivered in what time frames and the purpose behind them

The Ideal Candidate
  • You have a strong 'can do' attitude, positive mindset and are an excellent communicator
  • Strong stakeholder management skills are a must, with the ability to handle communications for large audiences across multiple teams, ensuring all stakeholders are always up to date
  • An ability to see the 'bigger picture' and apply that in all decision making and how it impacts prioritization for your roadmap
  • Brings 5+ years experience as a Product Owner working with large, high-traffic websites, preferably e-commerce sites
  • Experience with the SCRUM methodology and an agile way of working
  • Enough technical understanding to be able to translate the business needs and ensure that we are not only building the right product, but also building it in the right way
  • Ability to analyze data and validate before defining a solution

What You Can Expect from Us
  • Acompanyculturethat fostersdevelopment, offering trainingand learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality,and individuality
  • Amonthly Covid home- office budget
  • Asmart work programthatempowers ourassociates to workfrom home in the Netherlands, withina flexible schedule
  • Abeautifulstate-of-the-artCampus awaiting you upon our return to the office

Please include a cover letter with your application. We would love to know why this is THE role for you!

PVH Europe and ourbrands,TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

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