Manager Global eCommerce Brand & Customer Experience (m/f/d)

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. We work on innovative projects with passion and enthusiasm and create space for a variety of working methods. In this role, you will have the opportunity to support our digital transformation and to contribute new ideas - because, to create something extraordinary, we must explore new paths together. Join our team and shape your own future at HUGO BOSS!

Manager Global eCommerce Brand & Customer Experience (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

Global eCommerce is the heart of all eCommerce activities at HUGO BOSS AG. With the claim "Best in Class" we offer an inspiring and customer-oriented eCommerce shopping experience. Are you enthusiastic about eCommerce marketing campaigns and do you enjoy optimising user journey/experience of omnichannel experiences? To strengthen our Global eCommerce Marketing Team we are looking for a Manager Global eCommerce Brand & Customer Experience (m/f/d).

What you can expect:

• Support eCommerce marketing campaign definitions and product stories to deliver increased customer engagement and revenue
• Partnering with business areas to obtain alignment and input for eCommerce marketing activities
• Assist with forward planning to optimise digital marketing and improve user journey/experience of omnichannel experiences
• Create as well as collate insights to improve planning and understanding of our online marketplaces, the regional and audience nuances and user requirements
• Continually optimising our content on the basis of insight, to ensure we are always refining our approach to make it more targeted and relevant for our audience
• Support stakeholder management to create influence business areas to deliver effective eCommerce marketing: assets/ customer narratives and campaigns
• Support recommendations to eCommerce stakeholders on impact and effectiveness ensuring all content is on-brand, consistent in terms of style, quality and tone of voice across channels
  

Your profile:

• Successfully completed bachelor's degree or equivalent
• More than 5 years of experience in eCommerce/retail industry
• Familiar with SAP, UX/UI and product development cycle
• Good command of written and spoken English
• High analytical skills - able to understand and draw conclusions from data
• Organizational skills, good time management and clear and concise communication
• High sense of responsibility as well as distinct sociability and presentation skills
• Understanding of Fashion market and competitive landscape
  

Your benefits:

• Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
• Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
• Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
• As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.