E-Commerce Sales / Customer Service Coordinator

Kirna Zabête
New York City, New York (US)
23 Nov 2021
06 Dec 2021
Customer Service
Contract Type
Full Time

Job Overview

Entry level role based at Kirna Zabête’s Corporate Office in Soho, New York Monday-Friday. Responsible for achieving web sales goal (commissioned), and customer service inquiries. We are looking for a detail-oriented, team member that will help with the up-keep of our e-commerce channel. 

We need to ensure this person can try on the product and speak to size, fit and how to wear it, pair it with etc.

Role & Responsibilities

- Manage customer service requests through customer service phone line on the weekends and ZenDesk (internal customer service portal)

- Assist clients with product questions, shipping information, returns/exchanges and cross-selling Service clients and generate sales on Hero (live customer service chat)

- Assisting clients with product questions including size, fit and styling

- Achieve sales goals and receive commission benefits

- Must be customer-centric and provide the best class service in a timely manner

- Work closely with cross-functional teams including e-commerce, buying and retail

- Reports and recaps to the web team and operations team common themes, feedback and issues

Required Experience:

- Bachelor's Degree or equivalent experience

- Customer service experience preferred

- Detail-oriented with a strong sense of urgency and the ability to manage task and prioritize accordingly


This full-time role is in person at our Soho location. To apply please email sydney@kirnazabete.com.