E-Commerce Sales / Customer Service Coordinator

Recruiter
Kirna Zabête
Location
New York City, New York (US)
Posted
23 Nov 2021
Closes
06 Dec 2021
Ref
7
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Overview

Entry level role based at Kirna Zabête’s Corporate Office in Soho, New York Monday-Friday. Responsible for achieving web sales goal (commissioned), and customer service inquiries. We are looking for a detail-oriented, team member that will help with the up-keep of our e-commerce channel. 

We need to ensure this person can try on the product and speak to size, fit and how to wear it, pair it with etc.

Role & Responsibilities

- Manage customer service requests through customer service phone line on the weekends and ZenDesk (internal customer service portal)

- Assist clients with product questions, shipping information, returns/exchanges and cross-selling Service clients and generate sales on Hero (live customer service chat)

- Assisting clients with product questions including size, fit and styling

- Achieve sales goals and receive commission benefits

- Must be customer-centric and provide the best class service in a timely manner

- Work closely with cross-functional teams including e-commerce, buying and retail

- Reports and recaps to the web team and operations team common themes, feedback and issues

Required Experience:

- Bachelor's Degree or equivalent experience

- Customer service experience preferred

- Detail-oriented with a strong sense of urgency and the ability to manage task and prioritize accordingly

 

This full-time role is in person at our Soho location. To apply please email sydney@kirnazabete.com.